Department Customer Success

Reports to Supply Chain Planning Manager

Job Summary

The Supply Chain Planner II plays a critical role in delivering value by helping to reduce inventory while simultaneously improving service levels for our Customers. Utilizing a combination of Baxter Planning’s supply chain planning software and Best Practices, planners work to optimize and automate complex global supply chain networks. The planning position provides valuable experience that can be leveraged to transition into other roles within the company including implementation, consulting and business development. This is a full-time position that will require this individual to work remotely.

Job Responsibilities

• Serve as primary contact for customers and be ultimately responsible for ensuring they receive exceptional value from planning solutions delivered by Baxter Planning
• Serve as the strategic lead for assigned small to medium Planning as a Service (PaaS) accounts and partner with internal resources to ensure customers are meeting supply chain objectives. This includes:
• Analyzing customer data prepared by team and make recommendations for improvement opportunities
• Serve as escalation point for customer concerns on key PaaS accounts
• Prepare and Lead meetings with assigned customers
• Drive adoption across customer’s user base.
• Drive success for customers by identifying opportunities for continuous improvement based on Baxter Planning’s Best Practice Scorecard.
• Create Business Review presentations which will be presented to customer’s executive management to track progress on supply chain goals as well as communicate opportunities for continuous improvement
• Work with customers to adopt improvement recommendations by modifying business processes or configuration of the planning tool
• Train and mentor new customers on effective utilization of planning solutions based on Best Practices and conduct customer trainings (On-Site or Remote)
• Work with cross-functional teams to develop new internal Best Practices and improve existing ones for delivering planning solutions

3-5 years of prior Supply Chain Management experience

Experience with Planning Software is preferred

Effective written and verbal communication skills to influence/assist customer contacts

Capability to work independently and in cross-functional teams that are passionate about delivering value to customers

Excellent project management and prioritization skills

Ability to perform challenging tasks under the pressure of an environment where results can have a large monetary impact to customers

Creative problem solving and technical skills including advanced Excel proficiency (Pivot Tables, VLookup, etc.)

Strong initiative and competitive attitude to review processes and define better methods for supporting customers and optimizing supply chains

Strong organizational skills and discipline to work independently in a remote setting

Ability to use videoconferencing tools to collaborate with co-workers and customers.