The Customer Supply Chain Specialist II will be proficient in the following areas, growing towards expertise:

• SAP
• Transportation Management System (BluJay)
• Astute / EPC (Customer Relationship Mgmt System)
• Customer Specific needs/requirements
• MS Excel (Beginner, growing towards intermediate)
• Email etiquette and professionalism

In addition to the functions and accountabilities listed later, the Customer Supply Chain Specialist 2 may focus on the following tasks:

• Samples order management
• Weekly Order Tracking spreadsheet(s)
• Load Note transfers

Key Functions and Accountabilities:

• Handle inbound customer service/sales calls in a professional manner providing a positive customer experience within company guidelines. Escalating to supervision/management as appropriate.
• Respond to internal and external customer issues and complaints in an efficient and timely manner and within the departmental objective of first contact resolution.
• Assist in managing customer retention activities by serving as liaison between customer and internal and external sales and supply chain partners to ensure customer needs are being met.
• Entering customer orders and maintaining customer information in company database(s).
• Scheduling, monitoring and tracking product shipments from inception to final customer delivery.
• Serve as key contact in resolving delivery issues, deductions, returns, and minimum order quantities.
• Practice excellent customer and other applicable internal and external partner communications.
• Analyzing data, root cause analysis and process improvement recommendations with a focus on eliminating root causes of recurring issues leading to lower business costs and/or improved customer service.
• Perform additional departmental tasks as needed to meet departmental goals

Skills and Experience:

• Minimum of one year customer-facing Supply Chain experience.
• Maintain an even temperament with customers in all situations and be able to perform duties under stress and tight deadlines.
• Ability to work weekends and/or overtime as required (based on business need).
• Proficient in computers and Microsoft applications including Word, Excel and Outlook.
• Excellent written and verbal communication skills.
• Advanced typing and ten-key skills.
• High level of organization and the ability to multi-task.
• Knowledge of common concepts, practices, and procedures within the manufacturing and supply chain/transportation industry desirable.

Education:

• High School Diploma or its equivalent.
• Additional college preferred, but not required.
• Experience will be considered in lieu of college degree.