Job description

Summary:
Assumes responsibility for scheduling all procedures, outpatient testing and/or patient appointments to ensure accurate and efficient services are provided according to departmental policies and procedures, always maintaining HIPAA regulations and guidelines.

Responsibilities:
1. Schedule/Physician/Testing, Schedule, Location Schedule, Multi-Resource Schedule, Patient Schedule, Configuration Schedule Conflict Checking Schedule, Template Schedule Rights

2. Coordinates all clinical patient services according to department procedures. Maintains continuing knowledge of all department procedures to ensure scheduling and coordination of clinical procedures within the department and with other departments in the Medical Center are accomplished in an efficient manner.

3. Receives new patient referral information and schedules physician exam (consult) in conjunction with testing and clinical procedures. Schedules procedure exams so they are correctly sequenced and coordinated with other departments involved. Advise other appropriate units as needed.

4. In scheduling patients, must obtain or verify patient name as on insurance card, date of birth, contact information, primary care physician, social security number and type of insurance.

5. Responsible to manage individuals scheduling tasks received as well as tasks for appointment requests from our website and patient portal.

6. Ensure accuracy on patient accounts when scheduling procedures and appointments. As appropriate, meets with patient directly to schedule appointments.

7. Scheduling of patients appointments and special procedures.

8. Schedules all new consultations (referencing template).

9. Schedule New and Pre-Surgical Consults, hospital follow ups, device checks, laboratory and routine follow up visits.

10. Schedule procedures and testing including processing laboratory orders, instruct patients on required preparation and communicate with nursing staff regarding medication instructions prior to procedure.

11. Initiate pre-authorization for all procedures and testing. Follow up to insure authorization is obtained prior to scheduled procedure and/or testing appointment.

12. Collects patient overlay at check out. Physician orders for the patient are verified on the EMR work list.

13. Schedules all follow up patients , consult with physician as necessary. Confirms appointment directly with patient at check out.

14. Adheres to physician templates when scheduling follow up appointments.

15. Monitor physician schedules to ensure there are no conflicts with patient appointments.

16. Maintains the physician schedule on a daily basis. When conflicts occur run the daily bump list to insure patients are rescheduled.

17. Monitors and tracks all “no shows” and follows appropriate procedure in these incidents.

18. Work list is monitored on a daily basis for any additional add on orders from providers.

19. Process “patient refusal forms” for ordering physician when patient cancels or refuses to follow through on physician orders.

20. Responsible to actively participate in the processing of incoming calls from patients, hospitals and referring physician offices.

21. Integrates self into the department’s organizational structure and actively participates in department’s daily activities to insure timely delivery of appropriate and high quality services.

22. Demonstrates willingness and flexibility to make changes to improve quality and efficiency in performance of job duties as observed by Supervisor.

23. Assists or accepts additional/unusual assignments as requested by team members and/or office manager to insure quality patient care and timely delivery of service as observed by Supervisor. Completes assignments consistently despite fluctuating workloads without compromising quality of service.

24. Assists department supervisor in the development of policies and protocols for the departments.

Location: Vassar Brothers Medical Center

Work Type: Full-Time

Standard Hours: 40.00

FTE: 1.000000

Work Schedule: Day 8

Work Shift: 8:30AM-5:00PM with 30 minutes meal break

Org Unit: 1308

Department: Neuro - Poughkeepsie

Exempt: No

Grade: S3

Salary Range:
15.0000 - 27.6700

EOE, including disability/vets.

We will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact Human Resources at 203-739-7330 (for reasonable accommodation requests only). Please provide all information requested to assure that you are considered for current or future opportunities.

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