Job description
Join TriumphPay!
At TriumphPay, we believe our team members make a difference. They make a difference in the lives of their customers, their communities and with our organization as a whole. That's why we look for team members with an entrepreneurial spirit and a passion to build successful partnerships with our clients and the insurance companies we represent. Because at the end of the day our goal is to help our partners businesses run better.
Position Summary: The Chief Product Officer is responsible for the strategy, roadmap, and feature definition for the TriumphPay suite of products. The Chief Product Officer absorbs, collects, and prioritizes input from multiple sources to deliver product solutions that meet customer needs and drive near-term and long-term business goals. Responsibilities include but are not limited to aligning the product strategy with the broader TriumphPay strategy, serving as the product champion, conducting customer and industry research, prioritizing product opportunities, and working with project teams to follow the product roadmap. The first priority of every team member is serving the customer, and the Chief Product Officer must pursue product initiatives with the end customer in mind. In order to do this successfully, the Chief Product Officer must have a thorough understanding of the customer, TriumphPay’s products and services, the industry landscape, and greater economic trends. This role must collaborate with internal partners to contribute to and support long-term product strategy and operational success of the organization.
Essential Duties & Responsibilities
- Work with the Chief Strategy Officer and other senior leadership to understand strategic objectives and with internal partners to understand business priorities in order to best align product strategy to greater company initiatives
- Provide strategic product-related thought leadership, and support the positioning of TriumphPay for long-term operational success and effectiveness
- Drive the vision and delivery of the product and new features to meet customer (internal and external) needs and business goals
- Serve as a champion for the product within the organization to build awareness and understanding, create buy-in for the vision, and engage stakeholders to bolster product strategy and ensure overarching business alignment
- Provide internal and customer training on how to use the product, when necessary and be able to address all incoming questions about the product, the user experience, and its capabilities
- Conduct market and customer research to identify unmet needs or gaps in product functionality and generate new ideas to gain market share, improve customer experience, and drive growth
- Manage the roadmap, prioritize product opportunities based on business and customer impact, refine feature ideas, and maintain existing features to ensure strong functionality and optimization and provide solutions to business challenges
- Coordinate go-to-market strategies when launching a new product or feature and evaluate plans to ensure they are consistent with product vision
- Help establish, monitor and track key product reporting metrics such as customer engagement, issues, etc.
- Work with technology and business partners to promote further system automation and help deliver successful product-related projects
- Work closely with the Product and UX team (e.g., developers, etc.) to help prepare project plans and budgets for product development initiatives
- Oversee the development of high-level product requirements, including iterations with customer success, marketing, and technology teams
- Define success criteria for product acceptance and ensure ongoing monitoring of customer benefit and business metrics to continuously improve our offerings
- Assess all issues and risks, facilitate root cause analysis into issues, and provide oversight and expertise in devising solutions
- Regularly communicate with developer and technology teams to obtain information on limitations or capabilities
- Exhibit leadership skills through the ability to delegate to and manage product initiatives
- Stay abreast of latest technological developments in the industry that may affect the product and product roadmap and report them to leadership and appropriate team members
- Maintain an understanding of all TriumphPay and other Triumph business entitles, industry best practices, competitive landscape, and economic trends in order identify and capitalize on technology opportunities
- Contribute to positive brand identity through interactions with internal business partners and external audiences and serve as a brand ambassador for the product
- Demonstrate Triumph’s values
Experience & Education
- Bachelor's degree in computer science, engineering, business administration, or related field preferred; will consider equivalent work experience in lieu of degree
- 8-10 years of professional experience in software product management
- Experience in transportation industry and general factoring is preferred
- Experience with agile implementation methodologies
- Proficiency with Microsoft Office suite and experience with collaborative application development platforms like Azure DevOps or JIRA
- Development experience a plus
Skills & Abilities Required
The successful candidate will possess software development and business process experience, leadership and management expertise, analytical and critical thinking skills, and attention to detail. Additionally, the ideal candidate should possess the following:
- Experience supporting multi-function software development teams with at least 5-10 team members including designers and developers
- Strong technical background with understanding of software development and familiarity with Agile software development life cycle methodologies is preferred
- Skilled at working effectively with cross functional teams
- Advanced proficiency with Microsoft Office – Excel, Outlook, Word
- Experience with Azure DevOps, AWS, and development languages (preferred)
- Detail-oriented, well organized, analytical, and with independent reasoning and problem-solving skills
- Team player with a strong work ethic
- A self-starter with an entrepreneurial approach and hands-on experience
- Ability to quickly adapt to change and multitask without loss of efficiency or accuracy
- Creativity in taking on complex tasks head on and generating solutions to complex issues
- Strong professional communication skills
- Strong Collaborative skills with an ability to effectively communicate with both technical teams and non-technical business users/leaders
- Strong and focused leader, team player and consensus builder
- Ability to sift through details quickly and determine what’s important
- Ability to work in an ambiguous environment; strong problem solving and troubleshooting skills
- Passion for and a desire to delight the customer
Work Environment
The work environment characteristics described here maybe encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Moderate noise (i.e. business office with computers, phone, and printers, light traffic)
- Ability to work in a confined area
- Ability to sit at a computer terminal for an extended period of time. Occasional stooping or kneeling may be necessary
- While performing the duties of this job, the employee is regularly required to stand, sit, talk, hear and use hands and fingers to operate a computer keyboard and telephone
- Specific vision abilities are required by this job due to computer work
- Light to moderate lifting is required
- Regular, predictable attendance is required
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We offer Medical, Dental, Vision, Paid Time Off, 401k and much more.
Go on. Do it. Apply Today!
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