Job description
· Experience with implementation and design of a CCaaS platform like Genesys, Avaya, Amazon Connect.:
· Following guidance from senior Engineers; implement contact flow routing using speech recognition (Lex), queues, routing profiles/skilling, users, porting of TFN and DIDs.
· Adhering to work instructions from team, monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement fixes
· Strengthen understanding in maintaining security, backup, and redundancy strategies as defined by senior staff
· Strong Working knowledge of AWS
Job Type: Full-time
Salary: $67,405.46 - $151,995.73 per year
Schedule:
- Monday to Friday
Experience:
- Genesys: 1 year (Preferred)
- Avaya: 1 year (Preferred)
- Amazon Connect: 1 year (Preferred)
Work Location: Remote
colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.