GENERAL FUNCTION:
The primary focus is to provide first- to second-level engineering support to the operations team and editorial staff. SYSTEMS ENGINEER - BIT supports NRCS IT systems, studio, and production equipment. SYSTEMS ENGINEER - BIT will troubleshoot systems in a live news and studio production facility. Some after-hours support, maintenance and incident response of Master Control, playout and automation infrastructure, off-site disaster recovery systems and live production event transmission. Must have three years of experience with a television broadcast facility as an engineering or IT team member and a good understanding of ITIL and Agile frameworks is a plus.

RESPONSIBILITIES:

• Support NRCS, video production, edit suite and similar.
• Troubleshooting and maintenance of technical equipment.
• Windows/Linux/macOS computers and networks support.
• First and second-level IT support to users in a newsroom.
• Experience with Microsoft Office O365 is a plus.
• Evaluating, prioritizing, solving and escalating all tickets to the appropriate Tier Support, and/or correcting the assignment of tickets as required; Enter, update and close out tickets and change requests as required in a ticketing system.
• Take ownership of assigned vendor issues until complete resolution.
• Generate and maintain BIT procedures and workflows.
• Generate, maintain and update equipment documentation, standard operating procedures and preventative maintenance procedures as required.
• Provide onboarding and provisioning of new accounts, and termination for users departing the organization.
• Management of assigned projects and timelines.
• Other duties as assigned.

BACKGROUND/SKILLS:

• Ability to adapt quickly and maintain momentum as priorities change.
• Ability to evaluate software and hardware against requirements.
• Ability to work through complex problems with limited oversight.
• Ability to analyze complex signal flow issues.
• Ability to clearly and concisely present actions, findings and recommendations verbally and in writing.
• Ability to communicate effectively and asynchronously.
• Ability to create and maintain meticulous documentation.
• Ability to work on multiple projects simultaneously and identify technical issues/problems is required.
• Excellent troubleshooting skills across multiple technical domains.
• Effectively collaborate with fellow Engineers.
• Demonstrate the tact, diplomacy, decisiveness and superior people skills required in the pressurized environment of live television.
• Demonstrable sense of urgency and caution appropriate for working on running systems focused on redundancy and uptime.
• Self-motivated and self-reliant with a demonstrable enthusiasm for technical discovery.
• Confident in self-instruction when presented with new technology.

Must have extensive experience and knowledge in the following areas:

• Video compression standards (MPEG2, H.264/AVC, HEVC).
• Video transmission protocols/formats (MPEG2 transport stream, SCTE35, ASI, RTP, SRT, RIST).
• NRCS systems and video production (Experience with Dalet is a plus).
• Packet and signal capture analysis.
• Uncompressed Digital Video (HD-SDI, 3G, SCTE104, SCTE224).
• Systems telemetry monitoring, alerting, observability and automation.
• Windows domain experience.
• Linux experience (server configuration, shell scripting, log analysis, Python) is a plus.
• Database concepts, SQL statements.
• IT and Network technology concepts (IP routing/switching, multicast routing, protocol analysis, server management).
• Routing and Switching experience, Multicast, MRouting, QoS, VLANs, Spanning Tree, OSPF, BGP, EIGRP, MPLS; Internet/Enterprise advanced services - TCP /IP, DNS, SMTP, SSL, VPN, Internet DMZ infrastructure. Routers, switches, and terminal servers.
• IT Security; working knowledge of FWs, IDS, and IPS.
• AutoCAD documentation experience is a plus.
• Must be able to lift equipment weighing up to 50 pounds and work effectively in cramped spaces.
• Ability to sit, stand, bend, kneel and lift for extended periods.
• Ability to climb stairs and ladders.

EDUCATION, EXPERIENCE AND CERTIFICATIONS:

• Technical degree desired (Computer Science, Electrical Engineering, or Information Systems).
• Technical certifications (MCSA/CCNA).
• ITIL Foundation desired.
• Three plus years of broadcast media experience.
• Three-five years of experience in the IT domain and enterprise networking.