Job description

Systems Engineer II (Full-Time & Permanent)

SUMMARY

Join Aperia Solutions, a leader in SaaS solutions for the Payments and Compliance industries. Aperia has been developing and hosting complex, data intensive business applications for more than a decade. The company's management team has extensive experience in finance, data security, compliance, and business consulting which continues to fuel its rapid growth.

Aperia offers a competitive salary package and a great work environment with excellent people

Contact Service Team (CST) is part of the Corporate System area at Fiserv. It is catering to the need of the contact center operation business area and responsible for building and maintaining a variety of applications used to deliver excellent contact service experience and client relationship management. The CST AppSupport team is currently looking for a dynamic, self-motivated, and highly experienced associate to join the team that provides application and platform support, manages devops pipelines, drives efficiency through automation, ensures compliance with the security governance and engages in proactively monitoring applications and looking for avenues to enhance overall resiliency and stability of the applications managed

RESPONSIBILITIES

· Application administration across multiple operating systems, hardware types, and application servers. Install, implement, maintain and support Windows and Linux server products.

· Install, update, tune, and diagnose both internal and third-party applications.

· Proficient in various monitoring and performance tools to quickly mitigate issues with minimal impact to the business.

· Support and troubleshoot the usage of multiple Relational Database systems and various storage technologies and network interfaces.

· Diagnose and mitigate performance and reliability issues across the application stack.

· Create and maintain fields, reports, dashboards, custom objects, workflows, functions and configurations.

· Facilitate IT Service Management processes of Incident, Problem, Change, Release, Asset, Configuration and Continuous Improvements including the creation and management of changes in compliance with the change management policy.

· Utilize the DevOps and CI/CD processes for automated versioning and deployments of code.

· Technical application support across multiple platforms utilizing VXML data processing.

· Working with multiple automation tools/languages: Python, PowerShell.

· Involved in daily operations via monitoring solutions: Dynatrace/Splunk/.

· Involved in application security scans (SAST/DAST), related mitigations and systems hardening.

· Daily utilization of Change management and Project management tools; JIRA/Confluence/ServiceNow.

QUALIFICATIONS

· Bachelor's degree or equivalent in IT, Computer Science, Engineering or a related field and 4 years of application support and operations experience throughout a full application stack. Knowledge of Application devops/secops frameworks highly desirable. Hands on technical expertise around OS; Linux/Windows.

· Windows management: Server/OS level admin/management and tuning, migration, patching

· SQL Database: Database Management and Tuning, migration

· App Dev: Good understanding of applications developed using .Net, .Net Core, VXML, XML,

· REST APIs

· Platform monitoring: Netcool, AppDynamics, Dynatrace

· Automation: PowerShell, Python, Splunk

· DevOps: GIT, GitLab, BitBucket, Jenkins, Harness, JIRA

· Cloud Computing: AWS/Azure, Kerberos, AKS, OpenShift

· Application Support:

· Incident, Problem, Change, Release management, Asset Configuration and Continuous Improvements; Analyzing and troubleshooting the authentication and handshake between servers, Load Balancers, TLS, certificates, and ciphers.

· Analyzing and troubleshooting data encoding, compression, and encryption/decryption implementations.

· Firewall management

· Genesys Client Interaction Management (CIM) Platform and Genesys Voice Platform (GVP)Version 8 or higher and its integration with custom IVR applications

· Artificial Intelligence (AI) related applications and products (Watson)

This job description is not intended to be all-inclusive. An employee may also perform other reasonable related business duties as assigned by their immediate supervisor or management.

Principals only. Recruiters please don't contact this job poster.

DO NOT contact us with unsolicited services or offers.

Job Type: Full-time

Benefits:

• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Alpharetta, GA 30004: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• What is your expected salary range?

Education:

• Bachelor's (Preferred)

Experience:

• DevOps: 3 years (Preferred)
• AWS and/or Azure: 3 years (Preferred)
• application support: 3 years (Preferred)
• .Net: 2 years (Preferred)
• SQL: 3 years (Preferred)
• IIS: 3 years (Preferred)

Work Location: Hybrid remote in Alpharetta, GA 30004

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