Job description

Job Title: Technical Analyst (Technical Product Support Analyst)

Location: Tallahassee, FL (Onsite)

Duration: Long Term

Knowledge, skills, and abilities:

· Bachelor’s degree preferred

· 2+ years of experience as a customer service representative or similar role

· Ability to respond to customers via phone, email, or social media

· Clear Communication Skills

· Monitor email and dedicated phone line(s) to interact withSystem users needing technical support, guidance in system use, or troubleshooting assistance, work with the Department as directed to complete this task.

· Observe data requirements, reporting compliances, and collates data for the program.

· Oversee assigned projects timeline to ensure all deadlines are met as directed by the Department.

· Any other task as directed by Department’s and work with the Department as directed to complete this task.

· Develop any mandated and ad hoc reports as requested by the Department.
Work as directed by the Department’s Leadership Team.

Job Type: Contract

Pay: $30.00 - $35.00 per hour

Schedule:

• 8 hour shift

Ability to commute/relocate:

• Tallahassee, FL 32301: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 10 years (Required)

Work Location: In person

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