Job description
Company
Federal Reserve Bank of Richmond
When you join the Federal Reserve—the nation's central bank—you’ll play a key role, collaborating with a dynamic and diverse team of mission-driven professionals to strengthen and protect our economy and our communities.
Bring your passion and expertise, and we’ll provide the opportunities that will challenge you and propel your growth—along with a wide range of benefits and perks that support your health, wealth, and life. In addition to competitive compensation, we offer a comprehensive benefits package that includes tuition assistance, generous paid time off, top-notch health care benefits, child and family care leave, professional development opportunities, a 401(k) match, pension, and more. All brought together in a flexible work environment where you can truly find balance.
About the Opportunity:
The Currency Technology and Support (CTS) department, part of the Federal Reserve Financial Services (FRFS) FedCash Services organization, is seeking three Technical & Process Trainers at either the Intermediate or Senior level to join the FedCash Services Training function that supports the delivery of technical training to cash operations staff on the high-speed currency processing system. This role will report to the Technical Training Supervisor.
As the Technical & Process Trainer, you will be responsible for collaborating with peers and SMEs to design, develop, and maintain training offerings, including but not limited to classroom facilitation, eLearning design and development, virtual training, technical documentation, web support, customer service, and custom training solutions.
What You Will Do:
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Design, develop, maintain, and deliver specialized training courses and curriculum on high-speed currency processing equipment and operational practices to Cash Operations personnel.
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Facilitate training for various audiences with the ability to deliver outlined course objectives through effective training methodologies.
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Work both independently, and collaboratively with training team members, to produce timely and accurate training materials. This requires the ability to deliver, and positively receive, feedback from others while maintaining positive professional relationships.
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Participate in learning needs assessments and develop plans and curricula to meet needs; ensuring all learning materials are accurate, meet learning objectives, and reflect a professional look and feel.
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Review and evaluate metrics and feedback (e.g., surveys, interviews) to assess the effectiveness of training programs and identify opportunities for continuous improvement.
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Contribute to marketing communications and documentation deliverables for training services.
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Facilitate customer briefings on new technologies and implementation strategies.
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May test hardware and software releases for high-speed currency processing equipment to ensure functionality and accuracy.
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Occasional travel, including overnight stays possible (up to 20%).
Qualifications:
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Bachelor’s degree or higher; or equivalent professional working experience.
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Minimum 3 years of relevant work experience required. Cash operations experience desired.
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Proficiency working in Articulate 360, Camtasia, or other instructional design software preferred.
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Broad knowledge and understanding of instructional design concepts and how to apply them to adult learners.
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Excellent oral and written communication skills, with the ability to collaborate with all levels of the organization, Bank management, and the Board of Governors.
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Ability to effectively communicate complex technical information to technical and non-technical audiences.
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Demonstrated planning and problem-solving skills.
Discover the Reason Why So Many People Love It Here!
When you join the Richmond Fed, not only will you find a challenging and purposeful career, but you’ll also have access to a wide range of benefits and perks that support your health and wealth, including:
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Great medical benefits
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Pension and 401(k) with employer match
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Paid time off
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Tuition reimbursement
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Employee resource networks
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Paid volunteer leave
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Flexible work options
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Onsite amenities that make working here fun
Other Requirements and Considerations:
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A requirement of this position is that the employee must be fully vaccinated against COVID-19; individuals who are unable to be vaccinated due to a medical condition or sincerely held religious belief may request an accommodation from the Bank.
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Candidates should review theBank’s Employee Code of Conductto ensure compliance with conflict of interest rules and personal investment restrictions.
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If you need assistance or an accommodation due to a disability, please notifyrich.recruitment@rich.frb.org.
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Selected candidate is subject to special background check procedures.
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Job title (Intermediate or Senior) and salary offered will be based on the job responsibilities and the individual’s knowledge, skills, and experience as defined in the job qualifications/experience.
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The Intermediate Technical & Process Trainer hiring range is $67,200 - $84,000, annually.
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The Senior Technical & Process Trainer hiring range is $82,500 - $103,100, annually.
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Interested candidates are strongly encouraged to apply by December 16, 2022. Afterwards, applications are reviewed on a rolling basis.
Full Time / Part Time
Full time
Regular / Temporary
Regular
Job Exempt (Yes / No)
Yes
Job Category
Training/Curriculum Development
Work Shift
First (United States of America)
The Federal Reserve Banks believe that diversity and inclusion among our employees is critical to our success as an organization, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool. The Federal Reserve Banks are committed to equal employment opportunity for employees and job applicants in compliance with applicable law and to an environment where employees are valued for their differences.
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