Job description
Cheetah Digital is the leader in Relationship Marketing solutions enabling global enterprise brands to acquire, understand, engage and retain customers across the entire lifecycle. By bridging the gap between data and contextual engagement, Cheetah Digital ensures that you can easily understand your customer, activate insights, and deliver a unique value exchange across all channels and touchpoints.
Unlike tired and monolithic marketing clouds and niche point providers, Cheetah Digital provides the most unified data, insights and engagement solution in a single platform. Many of the world’s best brands, including Starbucks, Hilton, American Airlines, and Williams-Sonoma trust Cheetah Digital to create personalized experiences and drive revenue throughout their marketing programs. Cheetah Digital is now part of CM Group.
The Role
As a Technical Product Owner, you will support Product Managers with the on-time delivery of important roadmap commitments:
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Through self-guided learning, you’ll have or gain a deep understanding of the enterprise marketing technology industry, the competitors in the space, our products and our customers.
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You’ll fully understand and articulate the product vision and direction to the development team and use this to guide decisions.
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You’ll work with Product Managers and the technical team to define epics, write stories and build delivery plans, ensuring that epics move toward “done” in an efficient, high-quality manner meeting our standards.
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You’ll serve as the voice of the customer to the development team and document in user stories and acceptance criteria the customer problems and contexts.
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You will understand the users, their capabilities, goals, and limitations, and designate primary and secondary user personas for stories and epics.
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You will work with UX designers to ensure that users’ tasks follow human factors design principles, and provide our customers with logical, pleasing, and efficient end-to-end workflows in the product.
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You will write acceptance criteria that includes testable functional and non-functional requirements and use cases from the user story.
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You will coordinate dependencies and end-to-end testing with product and engineering across other teams and products.
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You’ll ensure that development teams always have an adequate amount of prioritised and prepared tasks to work on.
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You’re comfortable collaborating closely with developers, architects, UX designers, and tech leads on the low-level technical details of your product.
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You’ll pay particular attention to non-functional requirements such as security, performance, scalability, availability, cost and operations.
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You will confidently navigate opportunities, dependencies and conflicts to prioritise the backlog of improvements to support our objectives.
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You’ll actively mitigate impediments that might impact successful team completion of work and effectively raise and communicate changes, risks and issues to stakeholders.
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You’ll help triage and prioritise bugs and issues, taking customer experience and impact into account and ensuring that critical items are escalated and resolved promptly.
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You’ll act as the local representative of the Product team, knowing when to take the initiative, make decisions and unblock engineers and when to raise to the Product team for input.
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When development work completes, you’ll coordinate activities to get deliverables ready for release, ensuring that they pass the necessary review steps, meet our quality and performance standards and can be launched successfully first time.
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You’ll work with Product, Product Marketing, Technical Enablement and other stakeholders to ensure internal and external stakeholders are informed and educated and that they can play their part in delivering a successful product update.
Essential Skills
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Previous working experience as a Product Owner/Manager for 3 or more years
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BS/BA degree in Computer Science, Engineering or similar relevant field
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In-depth knowledge of Agile process and principles
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Experience working with B2B SaaS technology companies
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Outstanding communication and presentation skills
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Excellent organisational and time management skills
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Sharp analytical and problem-solving skills
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Creative thinker able to understand technical, functional and business trade-offs
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A strong attention to detail
Preferred Skills
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Existing experience in Enterprise Marketing SaaS Technologies
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Experience working with products that form part of a portfolio or suite of products
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