Job description
Role Type
Job Type
Location
Assist With On-Boarding & Customer's Going Live With The Site Provides answers to clients by identifying problems; researching answers; guiding the client through corrective steps. Improves client references by writing and maintaining documentation. Participates in the development of client training programs by identifying learning issues; recommending instructional language. Accommodates client disabilities by recommending devices and techniques. Avoids legal challenges by monitoring compliance with service agreements. Improves system performance by identifying problems; recommending changes. Updates job knowledge by participating in educational opportunities; maintaining personal networks. Accomplishes information systems and organization mission by completing related results as needed. Technical Support Representative Entry Level Skills and Qualifications: Problem Solving, LAN Knowledge, Help Desk Experience, Verbal Communication, Operating Systems, Phone Skills, Customer Service, Quality Focus, PC Proficiency, System Administration, UNIX System Administration
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