Job description

We have a client on the West side of Cleveland looking for Technical Customer Service Representatives to assist internal employees and customers with technical issues. This will include password resets, maintaining documentation of issues, resolutions, and assisting with the on-boarding and off-boarding of teammates as it relates to system access and equipment.

Responsibilities:

• Provide technical support to internal call centers
• Triaging and resolving tickets submitted via phone, email, or ticketing system within established SLA’s
• Provide support for operating systems and a variety of applications used internally
• Respond to external customer questions and issues via phone, email, chat & SMS
• Support the on-onboarding and off-boarding process of Operations teammates
• Use, maintain, and develop new Helpdesk knowledge directory guides
• Track, identify, and communicate issue trends with management driving customer and end user satisfaction.

Qualifications:

• High School Diploma/GED required
• Customer service, call center, or help desk experience
• Tech-savvy and able to quickly learn new software systems
• Proven track record of professionalism and openness to coaching and feedback
• Team-player and collaborative attitude
• Ability to handle fast paced environment
• Working knowledge of Microsoft Office
• Working knowledge of IVR and ACD call center system a plus!
• Ability to work nights, weekends, and holidays as needed

Benefits and additional information:

• Direct Hire opportunity
• Hybrid opportunity after first few months of being in-office
• Pay rate: $17.25-$20/hr depending on experience and shift preference
• Shift: Variable between 7AM-10PM
• Full Benefits (medical, dental, vision, life), 401k, PTO, tuition reimbursement, pet insurance
• Company discounts
• Collaborative work environment with supportive management
• Consistently voted a Cleveland Top Workplace!

If you have the above qualifications, please apply for immediate consideration!

EverStaff offers employees Medical, Dental, Vision, Accident, Life, Disability and Cancer insurance coverage.

All qualified applicants will receive consideration for employment without regard to race, color, religion, ethnicity, national origin, sex, gender identity, sexual orientation, disability status, protected veteran status or any other protected status under the law. EverStaff is an equal opportunity employer (M/F/D/V/SO/GI)

Job Type: Full-time

Pay: $17.50 - $20.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Referral program
• Tuition reimbursement
• Vision insurance

Schedule:

• Day shift
• Evening shift
• Weekend availability

Ability to commute/relocate:

• Parma, OH: Reliably commute or planning to relocate before starting work (Required)

Education:

• High school or equivalent (Required)

Work Location: One location

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