Who We Are:
Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2021, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2021 sales were approximately $1.14 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available at www.bradycorp.com.

What We Need:
Brady Corporation is seeking a Technical Support Representative to provide technical support and training for Brady customers, distributors and international and domestic sales personnel on Brady's basic software, hardware, and materials offerings.

Potential Assigned Support Channels: Phone & Email

What You'll Be Doing:

• Provides technical support and training for Brady's customers, distributors, and international and domestic sales personnel via phone and email channels.
• Strives to maintain service levels set forth by the Technical Support Supervisor.
• Provides answers to customers by identifying and troubleshooting problems, research answers, and guide customers through corrective action steps.
• Consistently captures and documents product issues and suggestions for product improvements from end-users and distributors to be passed on to the appropriate marketing managers through a CRM system.
• All department personnel will constantly upgrade skills to keep pace with products within their responsibility with opportunities to grow in the role and potential to advance to the intermediate rep position.
• Company and division safety policies are understood and followed, as well as general housekeeping procedures.
• Teams and task forces, of which the individual is a member, contribute to the department or divisional goals.
• Job-specific training is provided at intervals agreed upon by the Technical Support Supervisor.
• The division's proprietary and confidential information is recognized and protected. Help maintain technical integrity and timeliness of the Product Information Database (Knowledgebase).
• Demonstrates effort and initiative towards achieving and maintaining the "World Class" service status for Brady America.

What You'll Need to Be Successful:

• High School or Equivalent
• Some experience in Customer/Technical Support or equivalent job related experience
• Exceptional verbal, written, and listening communication skills, with multitasking capabilities on a daily basis.
• Puts the customer at the center of everything and maintains customer focus
• Ability to multitask, pay attention to details, and work under pressure.
• Champions changes in the workplace
• Team player; willing to share job knowledge
• Proactive approach
• Independent learning
• Receptive to coaching and constructive feedback Passionate about self development
• Effective time management and prioritization
• Problem identification and solutions to identify root-cause for sustainable problem solving
• Builds relationships and collaboration with other departments
• Strong willingness to assist customers.
• Ability to learn new technology quickly, with detailed troubleshooting ability for customer solutions.
• Must have a working knowledge of; Microsoft operating systems and Office products, with other software and hardware skills.

Desired Knowledge, Skills & Abilities:

• Associate degree or working towards a degree is a plus.
• Advanced knowledge of desktop and mobile operating systems and computer networking is desirable.
• Bi-Lingual in Spanish or French is a plus.