Description

The Civilian Health Group is seeking a Sr Audio Video Technical Support Specialist to support a healthcare program in Bethesda, MD.

Job Description

• Set-up, operate, and troubleshoot all AV/projection/lighting/conferencing equipment, devices, and systems.
• Operate and maintain software and hardware configurations for Polycom, Tandberg, Extron and Crestron and similar AV systems
• Resolves system operational problems by troubleshooting and performing fault isolations
• Assist and instruct guests/customers regarding proper usage and operation of AV equipment, up-sell different AV services, and monitor equipment operation at appropriate intervals.
• Ensure all AV equipment is fully operational, repair or clean equipment when necessary
• Oversee the set-up of AV equipment in hotel banquet and meeting rooms during in person review meetings
• Provide expert support for the control systems such as AMX, Crestron and Extron
• Research, evaluate and recommend emerging technologies and design upgrades to A/V and related systems.
• Provide technical support for 350+ Video Assisted Meetings (VAM) a year via the Zoom Platform
• Provide Tier 2 incident and problem management expertise for the 4000+ remote participants.
• Create and manage all virtual rooms and video links for all VAMs and their participants.
• Communicate out to external community about upcoming changes, troubleshooting and pertinent updates.
• Update and test videoconferencing audiovisual equipment (videoconferencing bridges, video conferencing codecs, multimedia, audiovisual, projection systems, displays, cameras, microphones, integrated A/V systems, streaming technologies.
• Manage AV projects to deliver successful implementations by meeting project requirements and adhering to industry and company standards
• Participate in departmental cross-training efforts as both instructor and trainee.

Educational Qualifications:

• AA degree and 5 years of experience or HS with 7 years in support/engineering in a conference room/multimedia environment.
• A+ or Security plus certification required within 3 months from the date of hiring
• Experience with NIH highly desired.

Required Qualifications:

• 5 + years of experience with providing administration support for AV equipment.
• 5+ years of experience with maintaining software and hardware configurations for Polycom, Tandberg, Extron and Crestron and similar AV systems in a large corporate environment
• 2+ years of leading AV projects to deliver successful implementations by meeting project requirements and adhering to industry and company standards
• 2+ years of experience mentoring and training junior technicians
• 5+ years of experience with the configuration and operation of VTC Codecs (e.g. Tandberg, Polycom)
• Possess knowledge and practical experience interpreting technical specifications and drawings
• Ability to troubleshoot multimedia room integrated appliances to include, A/V device configuration, projectors, microphones, PTX video camera, digital whiteboards/annotation devices, integrated audio-conferencing digital sound processors, etc.
• Knowledge and experience in the use of room control systems such as AMX, Crestron and Extron
• Knowledge and experience with the following technologies: Digital Signal Processing (Frame Sync/Converters/Color Correction/TBC e.g. Leitch DPS-575, Harris X-50, AJA FS2 ), Black Burst Gen Box, multi-channel A/V monitoring (Miranda), A/V routing-switching (Extron, AMX), standalone video recorders ( hard drive/SSD, Blu-Ray), A/V networking, A/V distribution amplifiers, Fiber MUX/DeMUX, SD/HD video environments, SD NTSC 608 (Line 21) and HD 708 Closed Captioning.
• Knowledge of troubleshooting PC, MAC and Linux common desktop problems
• The successful candidate must have excellent customer service and communication skills

Pay Range:

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.