We are seeking to hire a passionate Technical Writer that will turn technical tribal knowledge into polished user education content. This role will be converting complex configuration into white papers/case studies, which breakdown the overall solution into easy-to-follow steps. The selected person for this position will genuinely enjoy explaining complex technical problems to less technical people. We are looking for someone to be a pro at technical reverse engineering and problem solving. You try to solve problems yourself before asking for help from others.

Responsibilities and Duties

• Converting complex configuration into white papers/case studies, which breakdown the overall solution into easy-to-follow steps.
• Write tutorials that explain core concepts and tools in the Onit platform.
• Develop release notes
• Develop and document processes for both technical and non-technical staff
• Write information about a product or service to suit the needs and tasks of a specific user
• Where necessary, coordinate a team of writers to ensure alignment of objectives and deliveries
• Define and analyze the target audiences for a complex documentation project, to understand the business environment and to identify information requirements and knowledge gaps.
• Organize the information so that it is easy to navigate when published online or in online help.
• Publish the information in a format suited for the information (HTML, PDF, online help).
• Review and revise information for accuracy, relevance, and consistency.
• Ensure that the information is reviewed by subject matter experts and signed off for publication.
• Be an advocate for the user when designing and developing information about products and services.
• Work with global teams (such as IT, Customer Success, Acceptance Testing, and Product Management) to ensure that the information is delivered on time.
• Write technical documentation for internal or external developer audiences, such as API reference docs and developer guides.
• Design and organize documentation sets for new APIs and developer products.
• Edit, clarify, and proofread documents written by others, and coach non-writers on ways to improve their writing skills.
• Manage complex documentation projects.
• Assist with the development of educational materials such as videos and/or visual quick starts.

Qualifications and Skills

• BA/BS degree or equivalent practical experience.
• Minimum of three (3) years relevant experience, such as technical writing, product documentation, or online publishing including experience with writing technical customer-facing materials.
• Experience with source code written in Ruby, Java, C++, Python and/or JavaScript is preferred.
• Demonstrated experience with a fast-paced enterprise technology development environment is preferred
• Ability to manage multiple competing priorities in a fast-paced, constantly changing environment.

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