Job description

Remote Position hiring only in the state of Arizona (Hiring for Day shift & Swing shift )

An Operations Technician at ONRAD Medical Group is responsible for the coordination of exams to be read by ONRAD radiologist. This process requires processing incoming orders and images on company provided equipment, matching orders, and images, ensuring all necessary data has been included, identifying and trouble-shooting non-technical issues and assisting radiologist and technicians when additional information is needed, or conference calls are requested. Customer Support Operations Technician are also responsible for handling inbound customer calls and initiating outbound calls as needed professionally & respectfully. Timely and continuous communication for duration of shift in team setting required. Multi-tasking, following procedure & policies, follow-up, extreme attention to detail, self-motivation and sense of urgency while working in fast paced environment is critically required.

Job Duties

• Process, monitor and match patient images and orders continuously
• Perform data entry off faxed orders to build orders
• Inbound customer calls for duration of shift
• Perform outbound calls requesting missing images, paperwork and/or any missing or additional data or images requested by radiologist as needed
• Monitor Critical Findings Alerts and perform outbound calls immediately
• Receive inbound calls and assist our clients with faxing reports, transferring phone calls, requesting addendums and consulting with Onrad doctors as needed
• Identify and trouble-shoot issues
• Provide documentation of all study activity
• Monitor emails for urgent updates continuously
• Other duties as assigned

Skills/qualifications:

• Caring and Empathetic
• Customer/Client Focus
• Telephone etiquette skills essential
• Professional, courteous, and respectful demeanor
• Ability to multi-task
• Extremely detail oriented.
• Ability to work in a fast pace, collegial environment
• Strong organizational and prioritizing techniques. Ability to work in a team environment as well as work independently.
• Strong sense of urgency.
• Detail oriented, self-motivated, a problem solver and a team player
• Fast Learner and efficient in learning to use new computer software
• Ability to navigate multiple computer screens and browsers quickly and accurately
• Strong communication skills & professional demeanor
• Reliable Internet Provider Required
• Minimum of High School diploma or equivalent (GED)
• Medical background a plus
• Call Center Experience a plus

Job Type: Full-time

Pay: $16.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Overtime

Work Location: One location

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