Job description
JOB SUMMARY:Has responsibility to meet or exceed the required expectations of our “ESP” (Exceptional Service Provider) program (refer to the Employee Handbook).
Under direct supervision and in accordance with established policies and procedures, the successful candidate performs a variety of duties insuring the smooth operation of the teller windows. These responsibilities include performing numerous activities associated with the acceptance of deposits, cashing checks, balancing and providing customer service. The employee’s work influences the professional image of the Bank within the community it serves.
KNOWLEDGE, SKILLS & ABILITIES REQUIRED:
- Ability to prepare or interpret basic verbal or written instructions and/or perform routine mathematical functions.
- Some training in basic principles or techniques such as customer service, personal computers and bookkeeping is necessary.
- An education at the high school level or related experience would typically be required.
- Demonstrated proficiency in interpersonal communications, verbal and written, is mandatory. This position requires daily interaction with employees, clients and vendors; concise communication, translation and interpretation of various concepts are critical.
- A thorough knowledge of the procedures and policies related to the smooth functioning of the teller area and a working knowledge of the on-line computer system for information retrieval by using a CRT or teller terminal is necessary.
Job Performance Behaviors: Contributing to organization success, job effectiveness, relationships and customer satisfaction.
This individual assists in the daily operation of the facility; maintains compliance with security policies and procedures of the bank.
The employee provides service to clients by accepting deposits, verifying cash and issuing receipts for checking and savings accounts. In addition, the teller cashes checks by verifying endorsements, obtaining approvals for cash transactions. Ability to uncover customer needs beyond the immediate transaction and being able to successfully transition the customer to appropriate personnel.
This position also performs other teller duties such as accepting loan, utility and tax payments, issuing official checks and money orders, selling traveler’s checks, processing cash advances on credit cards and issuing and redeeming savings bonds.
This individual prepares individual daily settlements of teller cash and proof transactions with high proving results and minimal losses.
SECONDARY RESPONSIBILITIES:
- Other duties as assigned or deemed necessary by Division Head, & Assistant Branch Manager to ensure a continuous workflow of daily operations.
- Referral for Incentive/Sales Plan
- Promote consumer service and products/referrals
- Ability to uncover customer needs beyond the immediate transaction and being able to successfully transition the customer to appropriate personnel
- Customer Satisfaction reports with scores of 85% or above.
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