USM is looking for multiple temporary/part time "on demand" Customer Service Representatives to coordinate the delivery of snow removal services for USM’s national client base. This position assists our account teams with the front end and clerical tasks related to scheduling, notifying and validating the vendors in our network that are providing snow and ice remediation services to our various clients. Representatives respond to customer service requests electronically and by phone to ensure that services provided meet or exceed client and USM’s expectations.

These roles are ideal for:

• Those looking to earn extra money
• Those available only part time, due to other obligations
• College students
• Stay-at-home parents with daytime availability

Schedules:

• You provide your availability upon hire and will be scheduled as needed within those hours. You can change your availability at any time.
• Additional requests for staff may be sent if there are additional shifts that need coverage (due to new snow events etc).
• The work schedules for each week will vary significantly along with the snowfall patterns throughout the country. While we cannot guarantee a minimum number of hours, the ability to change your availability from week to week gives you the freedom to be flexible with your schedule.
• These roles are anticipated to be needed from November 2022 to April 2023

Essential Duties and Responsibilities:

• Take incoming calls from customers and suppliers and route them to the appropriate account team member
• Advanced work order triage and troubleshooting via email, telephone or 3rd party communications
• Act as a trusted resource for customers and suppliers
• Prepare customer invoices
• Other tasks as required

Qualifications:

• Prior experience working in a high volume, fast paced customer service role. Call center experience preferred.
• Ability to reliably reach our offices in Norristown, PA, regardless of inclement weather conditions.
• Demonstrated ability to problem solve.
• Proven ability to multitask and prioritize.
• Excellent oral and written communication skills.
• Experience in the trades, such as HVAC, Floor Care, Electrical, Plumbing, Roofing, Landscaping or building repair and maintenance a plus
• Previous experience working with a work order management system a plus
• Bi-lingual English/Spanish skills a plus

Work hours for this position are subject to change; ample notice will be provided prior to any schedule changes. While we will work to try and accommodate your availability we are not able to guarantee any certain number of hours per week. The more flexibility that you offer, the more that there will be a chance for hours.

We offer our "On Demand" seasonal employees:

• A competitive salary
• Opportunity to work a flexible schedule (the more hours that you are available, the more opportunities that there may be to work)
• Proven performers may be able to return next season in a same or similar role. Some of our part time team members have been working for us for several years.

Whether you are looking for some extra spending money for the holidays and beyond, or to supplement your income, our part time team might be right for you.

We offer our employees a competitive salary and are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/Disabled