Job description

MUST speak fluent Spanish and English to be considered.

EQUITMENT IS NOT PROVIDED. Please see below for equitment requirements. MUST Live in Texas (outside of DFW area) to be considered for the WFH Remote position.

COMPENSATION (Spanish Bilingual Test Required to Pass):

• $13 hr. starting base pay; additional ++$2 /hr. bilingual shift differential
• Plus, Bonus potential based on performance, and daily/weekly/ monthly incentives/prizes

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Persuades delinquent customers to establish repayment terms using computer system and various collection software while using professionalism, tact and adhering to all applicable collection laws.
• Achieves production goals and standards for servicing delinquent accounts without sacrificing quality of service.
• Follows Client Operating Standards, State and Federal Legal Requirements and Regulation in regard to Collections.
• Accurately and thoroughly notates each account with efforts performed and results attained.
• Handles PCI Data confidentially and securely.

SCHEDULE:

• Training 1st and 2nd week: Mon-Fri 8am-5pm
• Mon-Friday 8-hr shift between 8am-7pm
• Required one late night a week between 12am-9pm
• One Saturday a month

MINIMUM QUALIFICATIONS:

• High School Diploma/GED required
• Must be 18 years of age or older
• 2+ years’ experience in Debt Collections or customer service experience
• Client requirements for this campaign require a clean background check and a negative drug test result
• Effective communication, negotiation, and problem-solving skills
• Ability to multi-task in a production driven environment
• Must be comfortable navigating between multiple computer screens and systems

EQUIPMENT REQUIREMENTS (MUST have be considered):

Internet:

• Internet router- No WIFI
• Wired High-Speed Internet Connection
• 15 Mbps download speed and at least 3 Mbps upload speed
• Network Latency Max 250 MS latency max

Computer/PC/Laptop:

• Personal PC or Laptop running Window 10 or newer (No Chromebooks/ No Macs)
• Computer needs to be 2019 or newer to have acceptable processing speeds
• 8 Gb Memory
• 1 USB Type A 2.0 (Standard headset USB)

Headset & Webcam:

• Logitech H390 Headset
• Internal or External Web Camera

Work Area

• Must have a home office set up and ethernet cord you can connect to your computer.
• Quiet workspace free of background noise and distractions
• Private area acceptable for webcam use

SWC GROUP BENEFITS:

• Holiday and Vacation Plan
• Medical, Dental and Vision Insurance
• Life Insurance
• Short-Term and Long-Term Disability Plans
• HSA (Pre-tax) Savings Account
• 401(k) Plan with matching contribution
• Employee Referral Bonus
• Paid Training Program

Job Type: Full-time

Pay: From $13.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Overtime
• Weekend availability

Supplemental pay types:

• Bonus pay

Application Question(s):

• Will you be able to adhere to one late night a week and one late night a month?
• Do you/Will you be able to have the equipment requirements mentioned in this job posting?

Education:

• High school or equivalent (Required)

Work Location: Remote

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