The Therapy Front Representative is responsible for all aspects of Therapy front end office functions from greeting the patient on the first visit, through their final visit at discharge. Major areas of the Front Desk Representative include benefit verification and authorization, patient financial responsibility collection, Therapy chart maintenance, patient scheduling, financial end of day collection reconciliation, and patient follow up on all Business Office related functions regarding Therapy Visits.

Key Responsibilities:

• Provide Excellent Customer Service at all times.
• Obtain therapy benefits for all patients including new, splint, and Home Programs two days in advance before the patients appointment
• Obtain therapy benefits through insurance websites that allow this to be done online. Print benefits and keep in chart
• Obtain authorization for Therapy visits two days in advance, through Online Portals or direct phone contact to the insurance companies.
• Monitor patient visit count and obtain reauthorization as needed for continued Therapy Visits.
• Communicate when needed to Primary Care Physician, Insurance companies, and Case Manager/Adjustors when authorization is needed for patient.
• Create/prepare new patient therapy charts; always keep all charts neat and orderly.
• Attend and participate in the monthly staff and FD meetings in your clinic.
• Ensures that all tasks are completed before leaving at the end of your schedule shift.
• Acknowledge and greet all patients upon arrival to the Therapy department.
• Collect all co-payments, co-insurance and deductibles at the time services are rendered.
• Explain in detail all new patient paperwork including benefits to all new patients
• Daily chart preparation for all new and continued patients.
• Prepare all patient charge tickets for Business Office processing.
• Follow up on all inactive patients.
• Schedule all Therapy New and Established patients per the Therapy Plan of Care.
• Communicate well with patients, visitors, and all FOI team members
• Complete Chart Discharge procedures and prepare for Medical Records.
• Distribute and Collect Mail 2 times a day
• Assure compliance with all company plans, policies and procedures set forth by the Florida Orthopaedic Institute
• All other duties as assigned.

Qualifications

• High School Diploma or equivalent.
• Must have excellent customer service skills.
• Ability to multi-task
• Minimum 1 year experience in the medical environment