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Ticket representatives can generally expect to work a minimum of 6 hours per week and, on rare occasion, a maximum of 20 hours per week. Hours are dependent on event schedule and individual availability. There is some flexibility as we try our best to accommodate individual scheduling needs.

Emerson College's Office of the Arts is seeking personable and responsible Box Office Ticket Representatives for part-time employment in downtown Boston's Theatre District. We are looking for applicants who are welcoming, proactive, accountable, and comfortable interfacing with the public and within a team, both in a fast-paced environment and in quieter office settings. This is an entry-level box office position with opportunity for growth into other higher level part-time box positions. Come learn the inner workings of a non-profit, professional arts organization that presents international theatre in Boston and supports student and community productions.

Application Materials: In lieu of a resume, please complete the following Google Form and submit a PDF copy of your answers to the questions. This form must be completed in addition to your application: https://forms.gle/bouXBLBsKqjaAXh38

Pay: $15.00/hour with opportunities for advancement after 3+ months.

Venues: Paramount Center, Cutler Majestic Theatre, Tufte Performance and Production Center (note that we do not service Emerson's Colonial Theatre)

DUTIES

• Sell tickets and season packages and take donations over the phone and in-person using AudienceView ticketing software
  
• Distribute tickets before performances
  
• Participate in the box office's internal equity, diversity, and inclusion learning and projects to contribute to a more anti-racist workplace and theater experience
  
• Execute administrative box office tasks such as ticket mailings and online database cleanup
  
• Answer patron questions and concerns over the phone, via email, and in person
  
• Stay informed of our programming and policies and be comfortable talking about them with patrons and colleague
  
• Be responsible for handling sensitive financial information, multiple payment forms (credit cards, cash, checks), and confidential patron data

OTHER RESPONSIBILITIES

• Assist full-time staff with long-term projects to continuously improve our box office work culture and our patron experience
  
• Perform other related duties as assigned.

QUALIFICATIONS

Interpersonal:

• Willingness to learn and ability to manage multiple ongoing tasks
  
• Problem-solving and collaboration skills

Technical:

• Nearly all aspects of this position require the use of a computer: basic computer skills including email communication, browser and folder navigation, window management, and typing are essential and required.
  
• Basic phone skills including answering/transferring calls, listening to voicemails, and making outbound calls as needed.

Preferred Qualifications:

• Interest in theater, film, live music, or other artforms
  
• Customer service experience
  
• Cash and credit card handling experience
  
• Previous box office, theater, or ticketing software experience
  
• Willing to engage in team-wide discussions around equity, justice, and inclusion in the arts
  
• Knowledge of Google Workspace, Microsoft Office, and Zoom

WORK ENVIRONMENT

• Typical office conditions
  
• Desks and chairs are higher than average due to positioning at Box Office windows
  
• Nearly all work executed on a computer using both keyboard and mouse entry and involves speaking with customers in person and over the phone
  
• The box office, especially at the Majestic Theatre, can be a crowded space during event shifts, and we can accommodate scheduling at more spacious venues as needed

Grade of Position: T01N40

Scheduled Weekly Hours: 8.00

Salary: $0.00

In addition to a competitive salary, Emerson College is committed to the health and well-being of our employees and family members. We offer a generous benefits package to regular staff scheduled to work 20+ hours per week.

Benefits include outstanding health plans with limited out-of-pocket expenses, dental plans, generous time-off programs, and a 403(b) retirement benefit with a 9% employer contribution once eligible. Additional benefits such as life and disability coverage as well as commuter offerings are available.

Please refer to our benefits website for a full list of benefits and eligibility requirements.

About Us
Emerson College is the nations only four-year institution dedicated exclusively to majors in communication and the arts in a liberal arts context. Its main campus is located in the center of the dynamic multicultural city of Boston, in close proximity to major publishing houses, arts institutions, and research centers. The college also has campuses in Los Angeles and the Netherlands. Emerson College enrolls over 4,300 graduate and undergraduate students from more than 70 countries and all 50 states.

Diversity Statement
Emerson College believes diversity enriches the educational experience by providing students with the opportunity to learn from individuals who may have different backgrounds, experiences, and perspectives. Engagement with diversity in the curriculum, in our co-curricular offerings, and all other aspects of the College enhances the personal and intellectual growth of all members of our campus community. Emerson is committed to strengthening communities, including our workplace, by fostering the development of the intercultural competencies necessary for meaningful citizenship in an increasingly complex, pluralistic society. Emerson College does not discriminate on the basis of sex/gender in its educational programs or activities. Emerson has designated the Associate Vice President, Title IX, and Clery Coordinator to respond to inquiries regarding the College Sexual Misconduct Policy. The Title IX Coordinator may be reached at 8 Park Plaza, Transportation Bldg, Room 230 Boston, MA 02116; Telephone: 617-824-8999; email: titleix@emerson.edu

Annual Clery Report
In accordance with the federal Clery and Campus SaVE Acts, Emerson College commits to providing all current and prospective students and employees with access to the annual campus security reports for each of our campuses. This report may be accessed from the Emerson College Police Department website.

Grade Ranges
Information on Emerson College staff grade rangejeid-cc10422ea574ff49a0e07be5522003c5