Ticketing | Resort Product Manager | Full Time, Year Round
Full Time
Lincoln, NH 03251
Posted
Job description
Overview:
4-year college degree or Associates degree preferred or qualified equivalent work experience. Qualified candidate will have a minimum of 2 years IT and software experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Extensive telephone and computer usage utilizing Microsoft Office Suite, RTP, Aspenware, Salesforce and various other applications.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stand and use hands to finger, handle, or feel: reach with hands and arms; and taste or smell/ The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
Responsible for building and developing winter season and summer season products from the ground up and working with the Ticketing, Snowsports, Rental, Tubing, HR, Adventure Center, Mountain Biking, IT, Accounting, and Marketing departments to seamlessly prepare and maintain products well in advance for use in RTP, Aspenware and other software applications that bring a product for sale to our guests.
Responsibilities:
Product Build & Developement:
- Own communications surrounding product needs, and clearly communicate information back to appropriate teams
- Interview stakeholders, research information and processes related to the project request, observe resort front line teams as they work and document findings
- Be resort and company-wide champion in developing best practices and SOPs for product building
- Facilitate the product build off of the documented needs and desires, in accordance to new standardization guidelines, best practices, etc.
- Develop product strategies around long term visions and goals to build the most effective products
- Partner with corporate and resort teams to build product roadmaps and timelines that incorporate project and company goals (Yearly/Monthly timelines of product rollouts and system updates)
- Coordinate any necessary custom developments from corporate teams needed for implementation (ie. new product validations, new Aspenware features, custom reports etc.) Provide analysis on request for ongoing product review
- Test implemented products and coordinates the distribution of training material to support the implemented product, work with resort teams in SOP creation and put into use, look for efficiencies
- Records feedback from implemented product to start eliciting requirements for the next iteration of the project, if needed
- Coordinate with resort teams to insure all necessary support is activated (ie. hardware to support software (IT), accounting GL and payment methods)
- Troubleshoots issues after product implementation and provides 24/7 support to resort teams in resolution
- Oversight of daily transactions to mitigate fraud - ensure proper process are being followed and reported
- Support the development and implementation of data pipelines that extract, transform and load data into an information product (ie. Domo, PIM, Salesforce Service Cloud, Salesforce Marketing Cloud etc.)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Requires ability and willingness to have a flexible work schedule. Team player a must!
4-year college degree or Associates degree preferred or qualified equivalent work experience. Qualified candidate will have a minimum of 2 years IT and software experience.
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Extensive telephone and computer usage utilizing Microsoft Office Suite, RTP, Aspenware, Salesforce and various other applications.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand and walk. The employee is occasionally required to stand and use hands to finger, handle, or feel: reach with hands and arms; and taste or smell/ The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
While performing the duties of this job, the employee is frequently exposed to outside weather conditions. The employee is occasionally exposed to wet and/or humid conditions. The noise level in the work environment is usually moderate.
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