Job description

Remote Tier II Agent (Temp to Perm) - Must have access to a computer with windows 10 or higher, headset, and Ethernet based high speed internet

This is a remote inbound call center position for the Step Up For Students (SUFS) program. SUFS is a nonprofit organization that administers multiple scholarships for students attending K-12 private schools in the state of Florida. In this role, you will have the opportunity to work with, and directly assist, both families and schools that participate in the program.

Primary Responsibilities & Duties:

• Answers inbound calls for SUFS program, and adhere to call guidelines specified by client service agreements in terms of quality, performance, customer impact/satisfaction, and efficiency directives.
• Executes call behaviors to meet all performance expectations by following prescribed call flow and structure guidelines. Captures and enters accurately customer information as directed by program guidelines.
• Demonstrates effective problem solving skills to insure the caller is satisfied at the conclusion of the interaction.
• Applies proper telephone etiquette and generally accepted guidelines of professional conduct on phone interactions to protect the interests of the client, the company, and themselves and in order to satisfy various customer situations. Uses effective listening and questioning skills to yield effective telephone communication.
• This is a temporary assignment with opportunity to transition to permanent employment based on performance. The first 2 weeks of this assignment are dedicated to program training.
• This position requires a full time flexible work schedule between 7:00am – 5:30pm CST, Monday – Friday.
• Pay rate: $14.00 per hour
• Opportunity to train and learn additional programs to earn an additional $1.00 per hour.
• Must have access to a computer with windows 10 or higher, headset, and Ethernet based high speed internet. Wifi will not provide a strong enough internet connection.

Minimum Education and/or Experience Requirements:

• High school diploma or GED plus at least six months related experience or equivalent college education and/or training.
• At least one year call center experience

Required Knowledge, Skills and Abilities:

• Candidate must have a customer service focus.
• Candidate must be motivated and demonstrate problem solving skills.
• Candidate must complete computer-based testing with the following MINIMUM scores: Typing 25 WPM, Inbound sales module 55% score, and Internet navigation 55% score.
• Candidate must possess good verbal communication skills.
• Candidate must be able to comprehend, capture and interpret basic customer information.
• Candidate must have an adequate attendance history and be dependable.
• Candidate must be able to read and understand client program and customer information

This position is required to ensure compliance with all legal, ethical and regulatory standards for employment actions. Judgment is exercised to determine when items need to be escalated to management for approval or resolution.

colinoncars.com is the go-to platform for job seekers looking for the best job postings from around the web. With a focus on quality, the platform guarantees that all job postings are from reliable sources and are up-to-date. It also offers a variety of tools to help users find the perfect job for them, such as searching by location and filtering by industry. Furthermore, colinoncars.com provides helpful resources like resume tips and career advice to give job seekers an edge in their search. With its commitment to quality and user-friendliness, colinoncars.com is the ideal place to find your next job.