Altera, a new member of the N. Harris Computer Corporation family, delivers health IT solutions that support caregivers around the world. These include the Sunrise™, Paragon®, Altera TouchWorks®, Altera Opal, STAR™, HealthQuest™ and dbMotion™ solutions. At the intersection of technology and the human experience, Altera Digital Health is driving a new era of healthcare, in which innovation and expertise can elevate care delivery and inspire healthier communities across the globe. A new age in healthcare technology has just begun.

• Plan, design and develop Instructor-led and Web-based training courses, including: course

• Update and maintain existing courseware.
• Deliver Instructor-led training courses in person and virtually
• Understand workflow, policy and procedure changes related to the software and incorporate

• Act as a Subject Matter Expert in relevant applications.
• Provide coaching during training programs and activation.
• Participate in evaluating training programs and use feedback to improve future classes.
• Contribute to the build and maintenance of the training database.
• Complete assigned tasks within the scheduled timeframe.
• Provide on-site support during activations.
• Respond to training related tickets generated by client calls to the Help Desk.

• Strong training and communication skills – both written and oral -with the ability to interact

• Strong time management and personal organizational skills, including the ability to prioritize

• Ability to analyze and synthesize complex content
• Excellent work ethic and strong intellectual curiosity
• Ability to troubleshoot and resolve/escalate issues
• Team player
• Experience delivering virtual training classes
• Experience in and/or knowledge of hospital/healthcare environment preferred
• Knowledge of Sunrise Clinical Manager/Sunrise Acute Manager application a plus
• Microsoft Office experience required (Outlook, Word, PowerPoint, Excel)