Do you love pets? Are you enthusiastic about delivering an amazing pet care experience? We are searching for a friendly, outgoing, and caring professional who is ready to help transform how we care for patients (aka pets) and clients (aka pet owners). We want to meet motivated professionals who pride themselves on providing quality and heartfelt care.

VCA Oso Creek Animal Hospital & Emergency Center is a member of a group of hospitals working to rethink the future of veterinary medicine. If you are curious about different ways to solve existing problems in veterinary medicine and enjoy being on the leading edge, VCA Oso Creek Animal Hospital is the hospital for you! You will be joining a network of like-minded associates, supported by an all-star team and have access to our latest digital tools.

At VCA Animal Hospitals, we strive to deliver a seamless digital and in-hospital experience by leveraging our client-facing mobile app, digital communication tools and proprietary practice management software to raise the bar for pet care. The Care Concierge/Transcriptionist will use these tools and their interpersonal skills to provide an unmatched experience for our clients from pre-visit prep to hospital visits to post visit follow up. This role will also assist veterinarians by capturing medical notes during the patient examination and create treatment plans to review with clients.

This is an important role in our hospital that requires excellent client service skills, strong multitasking skills, superior listening skills, capability to learn medical terminology, and the ability to quickly capture accurate medical records in a fast-paced healthcare environment.

What You’ll Do

• Assist veterinarians by entering electronic medical records in real-time during the patient exam
• Create treatment plans per the veterinarian’s recommendations
• Coordinate treatments with the veterinary technician team
• Book follow up appointments
• Follow up with clients to check on patients and communicate any test results

Qualifications

• Friendly, outgoing, and persuasive personality
• Minimum 2 years’ experience in hospitality, healthcare, or related industry
• Amazing client service skills
• Excellent written and verbal communication skills
• Capable of listening to client concerns with desire to help solve their issues
• Action oriented, independent, self-starter, but also a strong team player
• Comfortable working in a fast-paced healthcare environment
• Strong computer and technology skills
• Exceptional listening and transcription skills
• Capable of learning medical terminology
• Ability to type 60wpm
• Comfortable around animals
• Willingness to assist with animal restraint, if needed

Compensation Starts at $15.00 (There is a shift differential for evenings/overnights) Depending on experience