Job description
Initial Posting Date:
01/18/2023
Application Deadline:
02/01/2023
Agency:
Department of Transportation
Salary Range:
$3,022 - $4,465
Position Type:
Employee
Position Title:
Transportation Services Representative
Job Description:
Transportation Services Representative
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group – Northwest Region
Woodburn
Oregon Department of Transportation
Driver and Motor Vehicle Services Division (DMV)
Field Services Group – Northwest Region
Woodburn
The role:
Bring your customer service skills to the Woodburn DMV as a transportation services representative. In this role, you will assist the public with obtaining a driver license, registering a vehicle and issuing license plates. In addition, you will administer knowledge, skill and vision tests to potential drivers and provide information about regulations and policies.
We encourage people from all backgrounds to apply for our positions and hope you will join us on our path to diversity, equity, and inclusion. We are an agency that embraces social equity through our values, strategic planning, and actions. Leaning into our equity priorities means we continually examine what we do, the impact we have, and our progress toward weaving social equity into who we are. To learn more about our social equity commitments,
visit our Social Equity website
.
If you are a current State of Oregon employee, you must apply through your
employee Workday profile.
A day in the life:
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Help the public register vehicles and apply for permits.
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Provide exceptional customer service while following privacy laws.
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Communicate clearly with customers from diverse backgrounds to accurately answer complex questions.
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Administer, correct and explain driver license tests.
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Perform physical examinations of vehicles and verify vehicle identification numbers.
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Prepare daily bank deposits and count inventory.
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Occasionally perform relief work in other DMV offices within the region.
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May require standing for extended periods of time, working in inclement weather, working an irregular schedule and lifting up to 40 pounds.
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To request a copy of the position description, which includes all duties and working conditions, please emailODOTRecruitment@odot.oregon.gov.
What’s in it for you:
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Work/life balance, 11 paid holidays a year, competitive benefits packages and so much more.Click hereto learn about working at the Oregon Department of Transportation.
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Live, work and play inWoodburn, Oregon!
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What we need:
Two years of public contact/customer service experience which involved dealing with the public in person or by phone providing information about services/programs or explaining and/or applying rules, regulations and procedures;
AND
Experience or training using computers to retrieve and input data;
AND
Three months experience collecting money and making change.
Completion of an associate’s degree will substitute for one year of the public contact experience.
Driving is an essential function of this position. You must have a valid driver license and an acceptable driving record. We will conduct pre-employment driving records checks on our final candidate(s). Your license does not have to be issued in Oregon to be considered.
What we’d like to see:
If you have these qualities, let us know! It’s how we will choose whom to move forward!
Note: You do not need to have all of these qualities to be eligible for this position.
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Experience working in a fast paced environment and dealing with stressful situations.
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Experience providing excellent customer service.
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Experience handling multiple assignments and frequent interruptions.
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Experience effectively communicating with customers.
How to apply:
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Before applying,click hereto visit our applicant information website to learn more about our process.
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Complete the following required steps:
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Fill out the application or attach a resume. Please contact the recruiter under the ‘Need help?’ section if you have any questions about how to fill out the experience fields or to attach a document. Your submitted experience fields or attached resume must include dates (MM/YYYY) for each employer.
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Complete questionnaire. Answer the checkbox-style questions before submitting your application.
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After you submit your application, please respond to the public records request authorization and gender identity questionnaire. This screen will come after you submit and will complete the process. If you are an employee, the tasks will come to your Workday inbox.
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If you are a veteran, you may receive preference.Click here for more information about veterans’ preference. The task to claim preference will come before the public records request and gender identity questionnaire tasks.Click herefor a guide on how to upload your documents. For privacy reasons, please do not attach your DD214/DD215/civil service preference letter to your application or combine it with any other required document attachments.
Need help?
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For questions, call 503-931-1206 or emailODOTRecruitmentTP@odot.oregon.gov.
Additional information:
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We may also use other factors to help us decide who will move forward, such as transferable skills, experience, education, and alignment withODOT values.
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We do not offer visa sponsorship. If you are hired, you will be required to fill out the US Department of Homeland Security’s I-9 form confirming you are able to work in the US. We are not an E-Verify participating employer.
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Don’t attach extra documents. We will only look at documents that we ask for.
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We may use this recruitment to fill multiple or future vacancies.
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We will conduct name-based and fingerprint-based criminal background checks on final candidates under consideration for this position. All applicants may be subject to additional pre-employment check(s) such as driver license, LEDS (Law Enforcement Data System), and/or education verification as required for the position.
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You will be represented by the Service Employees International Union (SEIU).
Human Resources/Recruitment, MS12
355 Capitol St NE
Salem OR 97301-3871
Fax 503-986-3895
ODOT is an Equal Employment Opportunity and Affirmative Action Employer. We do not discriminate on the basis of race, religion, color, sex, age, national origin, disability, sexual orientation or any other class protected by state or federal laws in admission or access to our programs, services, activities, hiring, and employment practices. Applicants with a disability may request a reasonable accommodation during the application process. For questions, concerns, or complaints regarding EEO/AA/ADA, contact 1-877-336-6368 (1-877-EEO-ODOT). This information can be made available in an alternative format by contacting ODOT Recruitment at 503-986-3700. Oregon Relay Service can be reached by calling 7-1-1.
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