ABOUT CONTEXT

Context has redefined the travel industry by bringing authentic experiences to life both online and in-person in over 60 cities around the world. Context Travel – our in-person offering – provides half and full day walking tours (private or small group shared experiences) that dive deep into a city’s rich history and culture. Context Learning – our online offering – provides live and on-demand seminars, courses, and virtual tours. We are the first to make it possible to learn through travel before, during and after a trip — creating those unforgettable moments that our guests treasure for a lifetime.

Context is a long-standing tour company and B Corp, backed by growth equity since 2017.

ROLE: Travel Portfolio Associate - Italy Specialist

LOCATION: US Remote, EST schedule

JOB DESCRIPTION

To meet the demands of our growing travel business, Context is looking to hire a full-time, US-based Travel Portfolio Associate - Italy Specialist. If you love to travel and have a few stamps in your passport, this is a great role for you! Extensive travel or living experience in Italy is necessary as is basic knowledge of the Italian language.

We are expanding our Travel division and you'll have the opportunity to help shape the team. To be successful in doing so, you'll need to be able to work independently as part of a remote and distributed team as well as have strong communication skills, attention to detail and a process-oriented mindset. Experience traveling in Europe is a requirement and experience working in an e-commerce company is a plus.

This role is fully remote, but candidates should be based in the US to work an EST- and Europe-friendly schedule. This role reports to the Travel Portfolio Manager, who is based in Mexico and works closely with direct team members based in Europe.

ROLE AND RESPONSIBILITIES

• Tour Portfolio Management
  • Update and maintain the global tour product portfolio with changes to venues, itineraries, and tickets - with a focus on our Italy portfolio
  • Edit and improve tour product instructions and tour logistics for internal teams
  • Edit and improve instructions for the experts who run the tours; liaise with experts to understand necessary on the ground changes
  • Collaborate with Senior Manager, Supplier Relations in building and maintaining relationships with local partners, vendors and attractions
  • Work with Marketing team to edit/improve tour product descriptions and tour merchandising
• Tour Portfolio Expansion
  • Own research and development of new tour itineraries in existing and new markets based on portfolio strategy roadmap
• Fulfillment Support
  • Day-to-day support to our Fulfillment team as they purchase venue tickets and book auxiliary services for each scheduled tour.
  • Support our Customer Service and Partner Sales teams with product and venue knowledge, problem solving and travel planning.
• Monitor KPIs both globally and for Italy portfolio performance
• Work across cultures and time zones with our global teams: Client Services, Technology, Sales, Marketing, Finance & Expert Community
• Understand American business practices and communication styles as well as European norms
• Occasional travel

WHAT YOU’LL BRING

The strongest candidates will have a minimum of 2 years of work experience, preferably in the travel industry; work experience in an e-commerce business with a focus on product management would also be beneficial to the role. You'll also need a passion for learning and for building and growing a business! Fluency in Italian is preferred.

Day-to-day, you'll need to be able to:

• Work in a fast-paced environment, be ready to make informed suggestions and decisions to tour itineraries and venue requirements
• Raise your hand for projects and initiatives involving colleagues across time zones, functions, and levels - there are endless learning and growth opportunities
• Understand our end-to-end process and its impact on the customer experience, expert experience, and internal process scalability
• Prioritize weekly work for yourself with a view of the work for the month, knowing that “trade-offs” are part of prioritization and efficiency
• Care about what motivates PEOPLE: we are a people-centric business connecting customers with our amazing experts and travel experiences across the globe

In terms of skills, that means:

• Written and spoken communication in English: you write clear & succinct emails and Slack messages, you give clear instructions, recommendations and ask questions for clarification.
• Empathy and relationship-building: you have a sincere interest in building connections with remotely located team members and experts and in understanding their work and needs. You are outgoing and personable in your interactions.
• Problem solving: you are a systems thinker who looks for ways to improve and optimize your work for efficiency and quality control. You have analytical skills with an interest in using data to inform decisions.
• Attention to detail: you are careful and precise and value accuracy in your work.

In exchange, we are thrilled to offer:

• A supportive, mission-oriented work environment with colleagues who care
• Unlimited access to online seminars and in-person group tours
• Annual learning & wellness stipend to pursue personal and professional interests
• A competitive salary with 401K (+ match), health & dental insurance
• Tech stipend
• Flexible PTO (with no caps, encouraged minimums, and parental leave)
• A remote-first work policy
• An annual company retreat to connect with international colleagues (past locations include Lisbon, Barcelona, the Poconos [arguably the most memorable], Mexico City and New York City)

Context Travel is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. If you have a disability or special need that requires accommodation, please let us know.

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