Job description
Delaware Valley Community Health, Inc. (DVCH) is a federally-qualified, not-for-profit, community-focused health care organization dedicated to providing the highest quality, affordable, and accessible primary medical, dental and behavioral health care to our patients regardless of their ability to pay in North Philadelphia, Norristown and Delaware County areas.
Our mission is fulfilled by exceptionally dedicated and qualified professional and support staff of various backgrounds and cultures. We are a mission driven organization providing the highest quality care to all members of the communities we serve.
DVCH is committed to providing a safe and healthy work environment for our employees, patients, and visitors. In effort to achieve this goal, DVCH requires all employees, regardless of position, to be vaccinated for COVID-19. If an employee is unable receive the vaccine for medical or religious reasons, a vaccine exemption form must be completed and submitted to the Employee Health Department. Medical exemptions will be reviewed and approved in coordination with the Chief Medical Officer and religious exemptions will be reviewed and approved in coordination with the Chief Human Resources Officer.
Under the direction of the Chief Quality and Innovation Officer, the Triage Nurse is responsible for assessing patients and establishing the level of care that they require both virtually (chat, video, telephone) and in-person to the patient population of Delaware Valley Community Health, Inc in a safe and timely manner. Care can range from urgent/episodic to scheduled, preventative care and chronic disease management.
Job Responsibilities:
- Interviews/triages patients and or family to determine the need for medical attention.
- Collects and interprets patient data in consultation with a provider regarding appropriate management and treatment for the initial evaluation of a problem or the follow-up of a previously diagnosed condition.
- Records all patient data in patient electronic health record (EHR) after each encounter.
- Initiates diagnostic and therapeutic measures as indicated by standing protocols
- Provides health counselling and instructions regarding common patient problems.
- Works with Clinical Pharmacist in supporting patient education regarding medications and adherence to medications and appointments.
Qualifications, Education, and Knowledge:
- Graduation from an accredited school of nursing required.
- Current PA license as a Registered Nurse.
- CPR Certification required.
- Preferred experience is medical/surgical and/or experience in critical or emergency care with specialized triage training.
- Preferred experience in primary care, urgent care, emergency care, home health, and/or ambulatory care.
- Demonstrated strong critical thinking, collaboration and communication skills.
- Demonstrated ability to handle multiple in bound calls/multiple phone lines.
- Demonstrated use of technology as a platform for patient care and connected clinical devices.
- Must be able to present a positive and enthusiastic demeanor while directly working with patients.
- Bilingual Spanish/English preferred.
DVCH is an EOE/Veterans/Disabled/LGBTQ+ employer. For more information about DVCH and its services, visit us online at www.dvch.org
Job Type: Full-time
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