RESPONSIBILITIES/DUTIES

• Assist in the scheduling and/or arranging VOIP or VTC appointments.
• Physically assist VIPs with setting up VTC, DVTC, or VOIP before meetings.
• Train customers on how to use Unified Communications equipment.
• Function as the customer’s single point-of-contact for problem identification and resolution for voice and video issues that have been escalated by the TFIN Service Desk team.
• Perform infrastructure system preventative maintenance of the Department’s Unified Communications and Collaboration platforms.
• Assist the Unified Communications Engineer with associated projects.
• Research, analyze, and recommend systems improvements and enhancements.
• Create SOPs or training guides as necessary.
• Assist TFIN Service Desk with daily duties to include answering dedicated phone lines, troubleshoot issues, and hardware/software implementation.
• Implement other TFIN Service Desk projects as required.

ABILITIES/SKILLS

Personnel supporting this task should possess the following:

• Experience with Cisco UCS VoIP.
• Working knowledge of Video Conferencing systems: Cisco, Microsoft and Crestron.
• Working knowledge of Cisco and Microsoft collaboration applications: Jabber, Teams, Skype, etc.
• Proficiency in networking fundamentals including TCP/IP, QoS, etc.
• Working knowledge of Cisco networking LAN/WAN, routing/switching.
• Working knowledge of telecom services: Enterprise SIP networks
• Excellent communication, negotiation, and interpersonal skills
• Proactive problem solving.
• Minimum 3 years of experience in Cisco Unified Communication System
• Minimum BS degree in IT related field
• Cisco Unified Communications Manager (CUCM) certification
• Certifications in one or more areas: (Routing, Switching, Security, VOIP).
• CCNA
• Have and maintain a TS/SCI clearance.

LOCATION

• Washington DC

SPECIAL REQUIREMENTS

• US Citizen /TS/SCI

CLASSIFICATION

• Exempt

ORGANIZATION

• Reports to VP Sales Civilian and DoD

Equal Opportunity Employer Veterans/Disabled