Performance Expectations:

• Performs basic and complex equipment repairs as directed by the Branch Service Manager
• Successfully completes all required job-related training and development
• Upon completion of job, prepares and submits completed technician reports and warranty forms that may be required
• Accounts for all time and material used in performing assigned duties
• Assists with keeping branch grounds, facilities, and vehicles clean and portraying a professional image
• Effectively utilizes company technologies such as Service Advisor and PM Pro during day to day operations
• Maintains current product knowledge of all products sold and serviced by Cazenovia Equipment
• Assist in maintaining all company tools, equipment and vehicles in good working order
• Assists other technicians as needed and mentors Technician Apprentices as needed
• Adheres to all company workplace safety guidelines, policies and procedures
• Maintains a clean work area and performs work in a neat and orderly fashion
• Maintains open communication with Branch Service Manager and branch personnel on a regular basis
• Follows all safety requirements and adheres to forklift rules and regulations

Experience, Education, Skills, and Knowledge:

• 2 years of experience performing service repairs (preferably with Ag or turf equipment)
• Basic knowledge of methods, materials, tools, and techniques used in the repair of customer and dealer owned equipment
• Basic knowledge of air conditioning, mechanical, electrical, and hydraulic systems
• Must own necessary tools and equipment to successfully and efficiently complete assigned jobs
• Maintains Core Certification in electrical, hydraulic and Service Advisor
• Efficient skills in operating vehicles and equipment used for diagnostic purposes
• Ability to work varying shifts, weekends, and holidays
• Neat and clean personal appearance (in accordance with company policy)
• Exhibits necessary skills to effectively work in a fast-paced environment
• Exhibits strong desire to expand personal development

• Exhibits a willingness to accept additional assignments
• Ability to lift at least 75 lbs. repeatedly
• Achieves and maintains forklift certification
• Ability to travel for customer service and training as needed
• Clean drivers record and valid New York State driver’s license