Position Title: Case Manager, Uniting for Ukraine

Location: Orange County, CA

Reports To: Resettlement Manager

Level: 5

Salary: $23.97 - $28.21/hour

FLSA Status: Non-Exempt

Languages: Fluency in UKRAINIAN strongly preferred

CWS Background:

Church World Service (CWS) is a not-for-profit, faith-based organization transforming communities around the globe through just and sustainable solutions to hunger, poverty, displacement and disaster. CWS does not discriminate on the basis of race, color, religion, sex, national origin, gender identity, genetic information, age, disability, or veteran status in employment or in the provision of services.

The California CWS Offices, located in Orange County and Contra Costa County/Greater San Francisco Bay Area, work with refugees and immigrants to provide services to communities in need. We are a highly-motivated, mission-driven team eager to create a welcoming California for all neighbors. CWS is a fun and supportive organization, with competitive salary and benefits.

This is an in person position.

Job Description:

The Case Manager provides assistance to Ukrainian humanitarian parolees and other qualified immigrants to ensure newcomers are connected to resources and services. The Case Manager provides intake and assessment to program participants, developing a service plan and connecting clients to appropriate agencies and resources. The Case Manager works to support individual client needs and preferences offering a range of educational, financial, medical, social, vocational, and other services and resources based on needs and client eligibility. The Case Manager operates under the supervision of the Program Supervisor and collaborates closely with a team of support staff. The Case Manager will operate out of the CWS Orange County office with travel to local government and community service agencies. Case Managers work directly with incoming families and will be required to complete a background check, confidentiality agreement, and training modules, treating all individuals with understanding and respect.

Primary Tasks:

• Ensure the best possible service experience for each client, providing appropriate case management to connect newcomers with benefits and resources.
• Conduct intake interviews and assessments for Ukrainian parolees to determine program eligibility; create service plans to meet the needs of individual clients and families.
• Provide appropriate and timely referrals to ensure clients receive individualized and group orientations; Assist clients to access social services, health and mental health, and immigration legal services by assessing and evaluating each client’s distinct needs.
• Support clients with direct assistance funds distribution and tracking; Provide donations and other forms of assistance, as needed.
• Ensure that clients are provided the basic tools necessary to meet their established short-term goals and objectives.
• Assess and monitor client progress at regular intervals to ensure progress on goals is made, designated resources are maximized and modify initial resettlement plans and other case file documents as required;
• Ensure compliance with case file management and reporting requirements, including timely data entry in hard-copy files and databases;
• Travel regularly throughout the service delivery area (home visits, agency visits, service provider visits etc.);
• Participate in all program meetings, staff development activities and fully engages as a member of the team;
• Other related duties as assigned.

Qualifications:

Education and Experience:

• Bachelor’s degree or equivalent professional experience.
• Experience working with refugees or immigrants, and previous case management experience preferred.

Other Skills:

• Strongly preferred that candidates are bilingual in English/Ukrainian.
• The successful candidate must be computer literate, with proficiency in MS Office Suite (Word and Excel) and internet applications.
• Exceptional organizational and time management skills are required.
• Excellent communication skills are essential.
• Ability to work in a multi-cultural environment required.
• Commitment to diversity, equity, and inclusion and willingness to support CWS’ Platform on Racial Justice as a CWS employee required.

COVID-19 Vaccination Requirement: In accordance with CWS’s duty to provide and maintain a workplace that is free of known hazards and our commitment to safeguard the health of our employees, clients, and communities, CWS requires candidates who are selected for interview to furnish proof of vaccination against COVID-19 in order to be considered for this position.

Commitment to Diversity and Inclusivity: CWS is committed to building a diverse organization and a climate of inclusivity. We strongly encourage applications from candidates who can demonstrate that they can contribute to this goal.

Equal Opportunity Employer: We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation

CWS offers a competitive benefits package that includes:

• 403 (b) Retirement Plan
• Medical, Dental and Vision Insurance
• Paid Time Off
• Life Insurance and AD&D
• Long-Term and Short-Term Disability
• Employee Assistance Program (EAP)
• Health Savings Account
• Flexible Spending Accounts
• Commuter Benefits for hybrid and on-site positions