Job description

JOB
Be a part of the City of Salem Public Works Utility Customer Care Team! Our Utility Customer Care Team is looking for a dedicated, collaborative, and skilled problem solver to be part of the Public Works Department. Public Works plans, constructs, and maintains the City’s infrastructure including roadways and lanes, parks and recreation activities, and water, stormwater, and wastewater utility services. The Utility Customer Care Team provides customer care and support for over 57,000 community-wide customer accounts on the phone, in person, and in writing as well as assists in maintaining the City’s utility infrastructure. We need an enthusiastic individual who can listen to customer issues and provide guidance and solutions. This position will interact with customers over the phone (in a call center environment), in person, and in writing. The Utility Account Specialist is critical to the daily functions of utility billing operations by reviewing billing data, performing simple to complex financial adjustments, generating utility bills and notices, processing financial transactions, maintaining the integrity of customer-related information, and evaluating City assets by requesting inspections and investigations as well as resolving customer utility related issues.The Public Works Department values employees and their professional development. If you are someone that takes pride in collaborating on innovative ideas, proactively responding to community needs, and being a good environmental and financial steward, we look forward to meeting you! The Public Works Department promotes a healthy work life balance, while maintaining the utmost dedication to the health, safety and welfare of our community, including our team! What are the minimum qualifications? Must pass the pre-employment background check.May require an Oregon Driver's license and a driving record that meets the City of Salem's driving standards.Graduation from high school or GED, supplemented by two (2) year college or vocational courses in accounting, government accounting, bookkeeping, accounts reconciliation or business preferred.Three (3) years of progressively responsible bookkeeping or accounts reconciliation experience, preferably in municipal government, experience in accounting clerical procedures and one (1) year of experience in governmental accounting.Any combination of experience and training sufficient to support the knowledge, skills, and abilities required. Where can I find out more about the position? Go to the menu option for Class Specifications and search for Accounts Specialist, Sr or view by clicking here.How can I apply? The City of Salem invites individuals of all diverse communities and backgrounds to apply for our available job opportunities as we strive to provide the best service to everyone. The City of Salem is committed to providing equal employment opportunities to all and has a culture that values diversity, equity, and inclusion. We believe that by welcoming differences, encouraging new ideas and views, listening to and learning from each other, we are better able to serve the community. To apply, click on the green “Apply” button to complete your application. Hiring managers do not have access to view resumes as part of the application review process, please make sure to include how you meet the qualifications outlined in the class specification in your application. Applicants that meet the minimum qualifications as outlined above but not selected for this position may be placed on an eligibility list, and candidates may be hired from the list. Eligibility lists are valid for six months. The City will send email notifications to eligible candidates about potential hiring opportunities so please ensure your email settings accept our system generated email notifications.You may subscribe for automatic notification of job openings at the City through the Job Interest Cards – sign up today!For more information about employment at the City of Salem, please visit our website at www.cityofsalem.net/jobs.

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