Job description
It's fun to work at a company where people truly believe in what they are doing!
Job Description:
The Vice President of Epiq’s US settlement administration segment is the senior leader for project management. Reporting to the Epiq’s General Manager, this role will be able to work remote.
The Vice President oversees over 300 client services employees who manage over 400 active engagements. The team works closely with law firms, corporate clients, special masters, and courts to ensure administrative compliance with the terms of the parties’ settlement agreements. The Vice President must ensure successful execution of these engagements.
The Vice President must lead by example with the highest professional standards and a sincere commitment to maintaining and enhancing long-term, repeat business relationships among satisfied clients forged by service delivery excellence. The selected candidate must possess exceptional executive presence and be accepted by senior decision makers within multiple market segments, including government agencies, major financial institutions, law firms and in the legal departments of large corporations, as a sophisticated consultant and colleague.
Responsibilities
- Serve as the senior leader for the day-to-day project management and operations on all settlement administration projects.
- Manage 4-6 direct reports and oversee a broader team of more than 300 employees.
- Serve as a senior liaison on key client engagements, working alongside the senior leadership team to develop executive relationships within the market.
- Actively participate with the Sales team on business development efforts.
- Serve as senior liaison and executive sponsor on key corporate initiatives; for example, [with IT] to enhance and upgrade technology; [with Finance/Accounting] to implement new software and/or processes to improve client invoicing; or [with HR] to deploy new training modules and other programs to assist employees.
- Establish and maintain departmental best practices. Set organizational goals and ensure achievement of deadlines.
- Oversight on client-specific projects ensuring collaboration and aligned partnership with internal teams to provide clients with industry-leading service.
- Collaborate with SVP Operations and SVP Technology to maintain internal leadership alignment and cohesiveness of initiative and work priorities.
- Primary responsibility for budgeting, forecasts, timelines, technology, resource allocation and overall service excellence, including reporting to ECA executives on same.
- Serve as escalation point for critical client or internal issues.
- Actively work to build and mentor highly motivated, enthusiastic and skilled teams.
- Oversight on: (a) hiring for all functions; and (b) managing staff (i.e., training, goal setting, performance reviews, employee discipline).
- Budget setting and management responsibilities, including Annual Operations Plans and Strategic Initiatives.
- Lead and inspire outstanding employee performance and engagement.
Requirements
- Ten or more years of experience in leadership positions within the legal industry, financial services industry and/or settlement administration industry.
- Bachelor's degree or equivalent experience required. Legal degree and/or master’s degree (e.g., MBA) desirable, but not required.
- Strong financial acumen with experience managing budgets and forecasting.
- Well-developed and proven skills in project management and client engagement.
- Strong interpersonal skills and an ability to connect with both employees and clients.
- Experience working with lawyers in a professional capacity strongly desired.
- Proven ability to understand customer needs and translate them into workable operational processes to support service delivery.
- Ability to direct multiple project teams for multiple clients to ensure high quality completion of all work.
- Strategic thinker, eager for career growth and advancement.
- Strong written and oral communication skills with a proven ability to influence both at a strategic leadership level and cross functionally.
- Critical thinker with intellectual curiosity, strong track record of structuring and solving complex problems.
- Ability to attract and retain top talent.
- Ability to travel domestically and internationally, as needed.
Leadership Competencies
Client Focus – Engages with the clients, both internal and external, and their needs as a primary focus; builds a sustaining collaborative and productive relationship with clients; seeks to understand client situations, issues, expectations, etc.; takes appropriate action to meet client needs and address concerns; implements or utilizes methods to monitor and evaluate client feedback; appropriately meets client needs without jeopardizing business outcomes or results.
Building Effective Partnerships – Identifies opportunities to build strategic partnerships with individuals in other areas of the business in an effort to achieve business goals; identifies partnership opportunities through analysis of business needs and relationships that may enhance success; develops the partnership through information exchange, clarification of partnership benefits and definition of partnership.
Talent Management – Provides leadership in the execution of talent management initiatives and programs specific to talent acquisition, management and development; ensures teams are aligned and committed to broader department-level talent objectives; ensures management team actively contributes to talent management initiatives; provides high visibility and support to high potential individuals; promotes a learning and growth environment for all employees on the team.
Managerial Courage – Shares thoughts and opinions even when they may be unpopular; delivers both positive and negative, timely feedback to others that is actionable; holds self and others accountable for their actions; comfortable taking negative action with direct reports when necessary.
Candidates in Colorado:
Compensation range is 176,800.05 - 265,199.55 USD Annual plus may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's skills, experience and qualifications.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request. Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.
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