Job description

The Virtual Care Program Manager will:

• Develop and manage virtual care/ digital health projects to ensure successful setup and implementation within budget and timeframe requirements, including the following steps (1) Identify and evaluate member & organizational needs as well as emerging companies, products, and technologies, (2) Develop project plans, goals, data collection, data measurement, and budgets, (3) Identify & mitigate risks or issues, (4) Drive successful implementation, including designing workflows/ resources, educating and supporting stakeholders, facilitating meetings, monitoring data, and leading quality improvement, as needed (5) Evaluate & report as needed.
• Provide training & technical assistance to internal providers using video visits, including maintaining workflows, developing resources, reviewing data, and providing feedback to internal teams.

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Track & support the oversight of relevant vendors, including (1) tracking expectations, (2) facilitating meetings, (3) addressing escalations as needed, (4) monitoring data, and (5) an annual audit of performance against service level agreements (SLAs).
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Communicate engaging, effective updates to stakeholders, including newsletter submissions, presentations, and updating the Virtual Care internal and external websites.
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Ensure program adherence to relevant regulatory, contract, or accreditation requirements and evidence-based practices, including the monitoring and reviewing of requirements & practices, as well as policy revisions and implementation.

For context, a sampling of Virtual Care team projects include: Provider training & technical assistance, routine and annual vendor oversight tracking & support, oversight of a national telehealth vendor, expanding virtual care geographically, building a digital navigator program, implement several device pilots, apply for relevant grants, oversee electronic health record system updates, develop member and provider resources, maintaining a literature database, develop online and newsletter communications internally and externally, ensure digital strategy and member persona approach, ensure compliance with regulatory, contractual, and accreditation needs, incorporate best practices and member/provider feedback into program design

Demonstrate integrity by working with passion, commitment, and honesty, acting in the best interests of colleagues and members. Approach work in a collaborating and caring manner interacting with insight, sincerity, and compassion. Demonstrate accountability by delivering on commitments, owning mistakes as well as successes, and contributing to an empowering environment where the focus is on solving problems and learning from errors. Recognize and respect diversity in all forms. Strive for excellence in the fulfillment of CCA’s mission through quality, innovation, and continuous learning. Demonstrate initiative, flexibility, and openness to change. Represent CCA and its clinical affiliates with professionalism. Keep current and proficient with necessary skills and knowledge. Self-identify training and development needs relevant to work area and responsibilities. Adhere to all applicable compliance requirements including but not limited to:

• Complete required compliance training in a timely manner
• Review Code of Conduct at least annually and promote and enforce CCA’s Code of Conduct
• Promote and enforce CCA’s compliance program
• Adhere to CCA’s Policy & Procedures
• Promptly, in good faith, report any instances of suspected fraud, waste, and abuse; suspected privacy and/or security incidents; or any compliance concerns identified

Ensure confidentiality of member and company proprietary information is maintained

Required Education:
Bachelor's degree

Preferred Education:

• Master’s Degree
• Clinical Experience (either medical or behavioral health )

Required Experience:

• A minimum of 3-5 years' professional experience in either a business or clinical setting
• A minimum of 3-5 years’ experience exercising project management

Preferred Experience:

• Lean certification and/or six sigma green belt or equivalent experience highly preferred
• Grant writing and grant report writing preferred
• Previous healthcare experience preferred
• Regulatory experience preferred
• Report writing or grant writing is preferred
• Previous experience deploying digital health solutions preferred

Required Knowledge, Skills & Abilities:
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• Integrity: Does not cut corners ethically. Earns and keeps trust
• Communication: Ability to research, write and present effectively considering one’s audience, instill trust and drive engagement
• Organization & planning: Develops, tracks, prioritizes, and utilizes strategic thinking to consider risks/ possibilities
• Analytical skills: Able to structure and process qualitative or quantitative data and draw insightful conclusions from it
• Proactive & efficient: Self-starter and able to produce significant output with minimally wasted effort
• Follow through on commitments & attention to detail: Executes successfully and doesn’t let important details slip through the cracks
• Persistence & Influence: Demonstrates the ability to continue to pursue despite challenges or setbacks as well as influence others towards change, as appropriate
• High standards: Pursues personal and team excellence
• Flexibility: Able to copes with complexity and change as needed
• Teamwork: Reaches out to colleagues and establishes/maintains collaborative working relationships Curious & creative thinker: Seeks to understand, able to solve complex problems, and willing to self-reflect and consider feedback

Required Language(s):
Fluency in spoken and written English

Other Preferred:
Ability to use a computer

Standard office conditions.

• Ability to attend meetings in person and on the phone Potential occasional travel (< 5%) for conferences or in-person meetings

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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