VMI Account Specialist

• Communicate continuous improvement opportunities to streamline daily operations
• Provide data analysis and reporting as needed
• Responsible for resolving product activity errors daily for assigned accounts
• Complete Order Point Management weekly (Monday) for assigned accounts.
• Develop and maintain creative solutions to support customer inventory strategies
• Advocate on the customer’s behalf regarding Salesforce cases
• Provides timely responses to customer as defined in expectations

• Responsible for processing and communicating daily orders to customer in a timely manner per department expectations
• Maintain confidentiality related to customer accounts
• Self-driven to proactively identify and implement continuous improvement opportunities and tools to support a positive customer experience, and provide scalable solutions
• Facilitate ongoing communication/collaboration between customers, internal departments and/or VMI vendor to achieve order quality, improvements, and high level of customer satisfaction
• Maintain customer account information

• Provide support towards streamlining VMI processes and activities to meet/exceed departmental goals

• Assist with reporting and metrics as required and/or assigned

• Attends meetings as required and/or assigned.
• Performs other duties as required and/or assigned

• Will be required to travel up to 10% of the time.

• Strong working knowledge of computer programs including Microsoft Word, Excel, PowerPoint, Outlook; SAP, and MRP
• Knowledge and understanding of Supply Chain processes
• Knowledge and experience with replenishment tools and applications
• Strong analytical skills and attention to detail
• Strong decision making and problem-solving skills
• Ability to be self-motivated, working with minimal supervision
• Ability to perform with superior service, reflecting a positive company image while sustaining a positive attitude with those you interact with; always going above and beyond to help others out, regardless of their position or department
• Ability to adhere to the highest standards of quality while continually performing at the highest possible level
• Continuous improvement oriented
• Ability to handle difficult situations and determine appropriate resolution
• Works well in a highly collaborative team environment
• Ability to multi-task and prioritize workload
• Excellent customer service skills
• Strong interpersonal, written, and oral communication skills

• BA or BS in business, supply chain or related discipline
• 3-5 years of experience in inventory, supply chain management and customer service with focus on account management
• Strong experience with SAP material management required
• CPIM or other Supply Chain certification preferred