Job description

American Dream, developed by Triple Five Group, is an unparalleled mix of world-class entertainment, retail and dining, comprising more than 3 million square feet just minutes away from New York City in East Rutherford, New Jersey. American Dream is home to leading attractions, including DreamWorks Water Park, Nickelodeon Universe Theme Park, LEGOLAND Discovery Center, SEA LIFE Aquarium, Big SNOW Ski Hill, Dream Wheel – a 300-foot observation wheel overlook the NYC skyline, as well as attractions debuting soon such as The Game Room Powered by Hasbro and Skip Barber Racing Go-Kart Academy. American Dream’s immersive luxury shopping and dining experience – The Avenue – features Saks Fifth Avenue, Hermès, Saint Laurent, Dolce&Gabbana, Carpaccio, a fine-dining Italian restaurant, and much more. The retail collection is further expanded with flagship locations for Aritzia, H&M, PRIMARK, Uniqlo, Sephora and Zara; as well as the Toys“R”Us global flagship, the only standalone location in the U.S, and the world’s first and only “candy department store,” IT’SUGAR.

For more information on American Dream, visit www.americandream.com or find us on Instagram @americandream and TikTok @americandream_official.
ABOUT THE ROLE

The main purpose of the Water Park Supervisor is:

• To assist in the daily operations of DreamWorks Water Park including the supervision of Water Park staff and providing guests with exceptional customer service.

PRIMARY RESPONSIBILTIES

• Maintain a safe work environment for both team members and guests through effective training, policies and procedures and analysis of incident reports.
• Conduct effective and regular conversations with the aquatics staff to ensure individual development and goals are being met through company performance management tools.
• Supervising and coordinating Lifeguards and facility staff to ensure that all staff are at their appropriate workstations.
• Responding to major and minor first aid situations and monitor the first aid facility staff.
• Performing administrative duties such as interviewing, new employee onboarding, accident investigations, and implement staff training programs and procedures.
• Responding to guest concerns and special requests, while utilizing exceptional customer service and conflict resolution skills.
• Presenting a professional appearance and attitude at all times and enforce safety rules and regulations.
• Being actively involved in creating and maintaining a safe environment for all staff and guests.
• Other Supervisory duties as required.

DESIRED QUALIFICATIONS

• Must be at least 18 years of age, personable, have good attendance and availability.
• Outgoing and personable, with a commitment to excellence in public relations. Must be people oriented and have excellent communication skills that include speaking, writing, reading and understanding of the English language.
• Must be an outstanding leader with a commitment to teaching and mentoring peers and subordinates.
• Pool Supervisor and Operator (CPO) training an asset, employee relations training and/or Safety Management Training an asset.
• Hold current (or willing to obtain) E&A (Ellis and Associates) license and E&A Basic Leadership Training license
• E&A Instructor license preferred (or willing to obtain)
• Two (2) years in an Aquatic/Waterpark Facility Supervisor or Lifeguard Supervisor role.
• Experience working successfully with a variety of employees, including mentoring employees new to the workforce.
• Excellent communication and interpersonal skills complemented by team building and motivational abilities.
• Safety-minded and has the ability to stay calm in emergency situations.
• This is a full-time position that requires flexible availability Monday through Sunday including days, evenings, weekends and holidays.
• Ability to work in a hot and humid environment and in close proximity to water and chlorine. Potential hazards include:
• water
• chlorine
• leaning chemicals.
• Must be able to pass a basic security clearance.
• Complete all E&A Special Facilities prerequisite skills

American Dream is an equal-opportunity employer and is committed to providing a workplace free from harassment or discrimination. All employment decisions are to be made without regard to race, color, age, gender, sexual orientation, religion, marital status, pregnancy, national origin/ancestry, citizenship, physical/mental disability, military status or any other basis prohibited by law.

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