UnitedHealthcare is a company that's on the rise. We're expanding in multiple directions, across borders and, most of all, in the way we think. Here, innovation isn't about another gadget, it's about transforming the health care industry. Ready to make a difference? Make yourself at home with us and start doing your life's best work.(sm)

Wellness Coordinators provide telephonic care coordination and assistance with locating needed clinical and community resources to ensure successful outcomes and maintain a high level of customer service. They are responsible for entering relevant data and clinical information into multiple platforms.

If you are located in the state of Ohio, you will have the flexibility to telecommute* (work from home) as you take on some tough challenges.

Location: Remote in the state of Ohio

Schedule: Monday through Friday 8:00 am- 5pm No Nights weekends or holidays .

Primary Responsibilities:

• Outreach to members or providers who require additional assistance with complex situations
• Close collaboration with ICT, other Optum functional teams
• Assist with direct linkage to available providers and confirm successful linkage with an appropriate provider
• Assists enrollees with understanding locating community support services and confirms successful linkage
• Assist with provider searches when necessary to meet specific clinical needs, availability issues or geo-access issues
• Outreach to members who require assistance navigating to an appropriate level of care or provider following an adverse benefit decision
• Assist with other coordination of care needs with Optum BH staff
• Demonstrate initiative in achieving individual, team, and organizational goals and objectives
• Data collection in a provider facing role; input into multiple documentation systems
• Other duties as assigned

What are the reasons to consider working for UnitedHealth Group? Put it all together – competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays
• Medical Plan options along with participation in a Health Spending Account or a Health Saving account
• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage
• 401(k) Savings Plan, Employee Stock Purchase Plan
• Education Reimbursement
• Employee Discounts
• Employee Assistance Program
• Employee Referral Bonus Program
• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)
• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in

Required Qualifications:

• High School Diploma / GED (or higher) OR 4+ years of equivalent medical office\behavioral health experience
• 2+ years of experience in Social Services or Behavioral Health field (i.e. hospital, managed care organization, or joint behavioral outpatient practice)
• 1+ year experience with/ knowledge of the resources available, culture, and values in the community
• Intermediate level of computer proficiency including strong data entry, utilizing Microsoft Office including Microsoft Word (able to create, edit, copy, save & send documents), Microsoft Excel (able to create, edit, copy, save & send spreadsheets, Microsoft Outlook (sending / receiving emails and calendar invites)
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
• Access to a designated quiet workspace in your home (separated from non-workspace areas) and is able to secure all company sensitive documents secure including Protected Health Information (PHI)
• Full COVID-19 vaccination is an essential job function of this role. Candidates located in states that mandate COVID-19 booster doses must also comply with those state requirements. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination, and boosters when applicable, prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation

Preferred Qualifications:

• Bachelor's degree in mental/behavioral health field
• 1+ year managed care experience to include casework experience at hospitals, social service agencies or community mental health centers
• Exposure to mental health and substance use disorder diagnoses and terminology
• Healthcare experience
• Prior experience with behavioral health environment
• Prior work at home experience

Soft Skills:

• Strong oral and written communication skills — specifically telephone skills
• Demonstrated effective organizational skills and scheduling skills as observed in day-to-day work
• Excellent customer service skills
• Excellent interpersonal and problem-solving skills
• Attention to detail, as observed in day to day work
• Excellent time management and prioritization skills.
• Must demonstrate flexibility, ability to follow through on all tasks in a timely fashion, good attention to detail and a willingness to learn
• Strong team player and team building skills
• Able to handle sensitive issues with members and providers in a confidential manner
• Demonstrates initiative in achieving individual, team, and organizational goals and objectives
• Creative problem-solving skills with the ability to use community and network resources to meet members' needs

Careers with UnitedHealthcare. Let's talk about opportunity. Start with a Fortune 5 organization that's serving more than 85 million people already and building the industry's singular reputation for bold ideas and impeccable execution. Now, add your energy, your passion for excellence, your near-obsession with driving change for the better. Get the picture? UnitedHealthcare is serving employers and individuals, states and communities, military families and veterans where ever they're found across the globe. We bring them the resources of an industry leader and a commitment to improve their lives that’s second to none. This is no small opportunity. It's where you can do your life's best work.(sm)

*All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

#RPO, #Green