Job description

Essential Functions
Seeking Retirement Benefits Processing Manager to perform complex to highly complex (journey to senior-level) managerial work administering the daily operations and activities of Retirement Benefits Processing (Payroll, Quality Assurance & Reporting, Survivor Benefits, Specialty Retirements teams), including related forms processing. Work involves establishing goals and objectives; developing guidelines, procedures and policies; developing schedules, priorities, and standards for achieving established goals: coordinating and evaluating business functions, division, or departmental activities; and developing and evaluating budget requests. Oversees employee use of multiple complex systems to carry out daily activities, including pension payroll processes. Works under general to limited supervision of the Assistant Director of Customer Benefits with moderate latitude for the use of initiative and independent judgement.

Essential Responsibilities includes, but is not limited to :
Develops program guidelines, procedures, policies, rules, and regulations and monitors for compliance.

Plans, develops and oversees the work and activities of supervisor and staff within Retirement Benefits Processing.

Establishes goals and objectives that support overall division strategies; plans, develops and/or approves schedules, priorities, staffing and funding for program activities, sets standards for achieving goals, and directs evaluation activities.

Ensures staff development and skill readiness levels are appropriate to meet department and agency needs, requirements, changing operations and expectations.

Oversees and ensures IRS requirements are met throughout 1099-R production and annual reporting.

Determines trends and makes recommendations to resolve operational and customer service issues.

Reviews results of internal audits, research studies, and modeling recommendations to provide direction and guidance.

Provides guidance and assistance to the ERS Medical Board.

Ensures staff have the skills necessary to provide complex benefits assistance (phone, writing, in person) to members and surviving dependents for all state service classes, including employee class members, commissioned peace officers, custodial officers, elected officials, and judges on retirement and death benefits, including insurance, annuities and related matters as well as death benefits payable under Chapter 615 and provides this complex assistance directly in the event of escalations.

Interprets laws, rules, policies and procedures relating to employee class members, TRS service transferability, LECOSRF, elected state officials, Judicial Retirement System Plan I and II, and the Proportionate Retirement Program.

Researches and analyzes legislation and provides input regarding impact on benefit operations and staff.

Assists in developing, and interpreting new or revised Board Rules, state and federal regulations and policy statements to determine whether division procedures, policies and programs are in compliance and necessary.

Performs other duties and special projects in compliance with division and/or agency mission and strategic plan.

As Manager IV, performs the above duties and also:
Oversees the implementation of changes resulting from new legislation and special projects for affected areas of business.

Plans and develops a budget, evaluates budget requests, monitors budget expenditures, and may make adjustment as necessary.

Required Minimum Qualifications
Your application for employment must reflect how you meet each of the following minimum qualifications:

Graduation from an accredited four-year college/university with major course work in a field relevant to assignment. Experience and education may be substituted for one another.

Three (3) to Four (4) years of experience (depending on classification) leading others in the administration of benefit plans, projects, divisional tasks, and team objectives.

Two (2) to Three (3) years of experience (depending on classification) in administration of benefit plans.

Preferred Qualifications
Your application for employment should reflect how you meet the following preferred qualifications:

Experience with ERS retirement plans and benefits.

Experience using ERS OnLine.

Experience coaching employees and developing staff performance standards

Experience establishing program guidelines, procedures, policies, rules, and regulations and monitors for compliance.

Other Information

PLEASE NOTE : All applications must contain complete job histories, which includes job title, dates of employment, name of employer, supervisor's name and phone number and a description of duties performed. If this information is not submitted, your application may be rejected because it is incomplete. Resumes do not take the place of this required information.

Other Information: ERS operates in a hybrid work environment, with flexible work schedules available to all employees. This position may require access to privileged, confidential, or sensitive data. ERS will conduct either a TXDPS or FBI criminal history check on all new hires. For more information about this policy inquiries can be made to employment@ers.texas.gov .

How to Apply: Submit the following to the ERS Human Resources Office:

An Internal ERS Job Application (resumes will be accepted only as supplements to your Internal ERS Job Application).

An ERS Qualifications Form.

Please contact a Human Resources representative if you need assistance or require accommodation during the application process.

Email: Employment@ers.texas.gov Web: www.ers.texas.gov

Relay Texas TDD: (800) 735-2989

LinkedIn: https://www.linkedin.com/company/employees-retirement-system-of-texas/

Military Occupational Specialty (MOS) Codes

Veterans, Reservists, or Guardsmen with experience in the Military Occupational Specialty Codes listed below with the minimum qualifications listed above may meet the minimum requirements and are highly encouraged to apply. Please, contact Human Resources at employment@ers.texas.gov with questions or for additional information.

Visit the State Auditor’s office webpage for access to additional Military Crosswalk information specific to this posting. (The Military Crosswalk appears under Occupational Category for each job description.) Compare the Class Number in the ERS job posting to the Class Code on the State Auditor’s Office listing of job descriptions.

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