Shows and leases apartments to prospective tenants by performing the following duties.

Essential Duties and Responsibilities : include the following; however, other duties may be assigned as needed. The following list is only a partial list and cannot encompass all of the essential duties and responsibilities of the Leasing Consultant.

• To assist the On-Site Manger and Assistant On-site Manager in the total leasing effort, maintaining a closing ratio of 60% of qualified traffic.
• Demonstrate a professional appearance and attitude at all times.
• Maintain a neat, clean, and organized office.
• Answer telephones in a professional and courteous manner following the telephone guidelines.
• Interview prospective tenants and record information to ascertain needs and qualifications.
• Accompany prospects to model and vacant apartments and discuss size and layout of rooms, available facilities, such as swimming pool, tennis court, location of shopping centers, services available, and terms of lease.
• Must have knowledge of the product, the community, and the competition.
• Be aware of current advertising.
• Assist in the daily inspection of the cleanliness of the property
• Complete lease agreement and collect rental deposit.
• Review the Unit Availability Report and walk units to determine “rent ready” status.
• Follow-up on all prospective clients, daily. Includes Hello Again card and 2-day telephone call.
• Assist in the collection of monthly rent.
• Inspect condition of premises periodically and arrange for necessary maintenance.
• Assist in the compilation of market surveys.
• Abide by and enforce all Company standards and policies.
• Assist the management staff in all areas requested or needed.

Competency :
To perform the job successfully, an individual should demonstrate the following competencies :

• Design - Demonstrate attention to detail.
• Problem Solving - Use reason even when dealing with emotional topics.
• Technical Skills - Assess own strengths and weaknesses; Pursue training and development opportunities; Strive to continuously build knowledge and skills.
• Customer Service - Manage difficult or emotional customer situations; Respond promptly to customer needs; Solicit customer feedback to improve service; Respond to requests for service and assistance.
• Interpersonal Skills - Focus on solving conflict, not blaming; Listen to others without interrupting; Keep emotions under control.
• Oral Communication - Speak clearly and persuasively in positive or negative situations; Listen and obtain clarification; Respond well to questions; Participate in meetings.
• Written Communication - Write clearly and informatively; Edit work for spelling and grammar; Able to read and interpret written information.
• Teamwork - Balance team and individual responsibilities; Give and welcome feedback; Contribute to building a positive team spirit; Put success of team above own interests; Support everyone's efforts to succeed.
• Diversity - Show respect and sensitivity for cultural differences.
• Ethics - Treat people with respect; Keep commitments; Inspire the trust of others; Work with integrity and ethically; Uphold organizational values.
• Organizational Support - Follow policies and procedures; Complete administrative tasks correctly and on time; Support organization's goals and values; Support affirmative action and respect diversity.
• Motivation - Set and achieve challenging goals.
• Planning/Organizing - Use time efficiently; Set goals and objectives.
• Professionalism - Approach others in a tactful manner; React well under pressure; Treat others with respect and consideration regardless of their status or position; Accept responsibility for own actions; Follow through on commitments.
• Quality - Demonstrate accuracy and thoroughness; Look for ways to improve and promote quality; Apply feedback to improve performance; Monitor own work to ensure quality.
• Quantity - Complete work in timely manner; Work quickly.
• Safety and Security - Observe safety and security procedures; Report potentially unsafe conditions .
• Adaptability - Adapt to changes in the work environment; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Consistently at work and on time.
• Dependability - Follow instructions, respond to management direction; Take responsibility for own actions; Keep commitments.
• Initiative - Volunteer readily; Undertake self-development activities; Seek increased responsibilities; Ask for and offer help when needed.
• Innovation - Meet challenges with resourcefulness; Generate suggestions for improving work.

Qualifications : To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience :
High school diploma or general education degree (GED); or one to three months’ related experience and/or training; or equivalent combination of education and experience.

Language Skills :
Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.

Mathematical Skills :
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.

Reasoning Ability :
Ability to apply common sense understanding to carry out detailed but uninvolved written or oral instructions. Ability to deal with problems involving a few concrete variables in standardized situations.

Computer Skills :
To perform this job successfully, an individual should have knowledge of Internet software and Word Processing software.

Certificates, Licenses, Registrations :
Current Driver's License
Current Automobile Insurance

Physical Demands : The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl and smell. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision and color vision.

Work Environment : The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is occasionally exposed to wet and/or humid conditions; moving mechanical parts; fumes or airborne particles and outside weather conditions. The noise level in the work environment is usually moderate.