Crisis Chat is a behavioral health service of Care Crisis Response Services. The crisis chat network is the first service of its kind where crisis centers across the United States have joined together to collaborate in creating best practices for providing emotional support, crisis intervention, and suicide prevention services.

POSITION DESCRIPTION:

• Primary responsibility is to answer crisis chats that originate from the Lifeline chat portal and imhurting.org
• Provide non-judgmental, emotional support by utilizing a crisis intervention model (RIDES) as well as suicide prevention techniques as appropriate during an online exchange with a Chat Visitor who is in a self-defined crisis
• Provide support to volunteer counselors and perform active rescue procedures as needed

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QUALIFICATIONS:

• AA Degree in Human Services, Behavioral Science, or a related field. Bachelors Degree preferred
• One (1) year of experience in a mental health position
• Washington state credentialing is required upon hire
• Crisis intervention experience is strongly preferred
• Training in suicide prevention and intervention is strongly preferred
• Excellent computer skills including the ability to type quickly with few errors and be comfortable utilizing technology to provide online support
• Strong writing skills with a proven ability to communicate effectively through written communications and instant messaging
• Ability to work independently with minimal supervision
• Ability to work cooperatively as a clinical team member
• Demonstrated respect for diversity
• Flexible with respect to scheduling. Weekends, holidays, and evenings shifts are required

Covid 19 Vaccination: VOAWW requires all employees to be fully vaccinated against the COVID-19 (SARS-CoV-2) virus with an FDA-approved vaccine. Fully vaccinated is defined as 14 days after the final vaccination dose has been administered. Vaccination cards, other electronic proof of vaccination, or approved ADA (Americans with Disability Act) Accommodation requests based on medical or sincerely held religious beliefs will be required as a condition of employment.