The Accommodations Assistant Manager is a Ministerial position. Ministerial staff render their work, stewardship, relationships and behavior as evidence of being followers of Jesus Christ while embracing and affirming Mount Hermon Association, Inc.'s ("MHA’s") Christian mission, vision, beliefs and standards of conduct. They are responsible for defining, cultivating and leading MHA’s Christian community, conference programs, and retreats. All staff are expected to join gatherings, which include prayer, worship and Bible-centered teaching.

Position Objective:

The Assistant Accommodations Manager is responsible for assisting in the managing and directing of the day–to–day operations of all housekeeping and laundry functions and participating in and enforcing quality assurance for the Accommodations Department in a manner consistent with MHA’s mission, vision and values.

Key Job Accountabilities:

• Provide support to the Accommodations Manager in all areas of operation such as: staff training, coaching, staff development and also enforces the department’s standard operating procedures.
• Maintain high quality of housekeeping standards in: 1) the guest rooms 2) linens and uniforms 3) lost and found procedures 4) laundry and 5) public area.
• Identify opportunities for improvement with employee performance and assist with coaching and retraining where necessary.
• Review the Accommodations section on the guest feedback forms, take actions on guest complaints and also share guest compliments with staff members.
• Assist and lead morning huddle meetings including preparing a 5-minute Bible devotion.
• Other duties as assigned.

Supervisory Responsibilities:

• Housekeepers
• Laundry Attendant
• Linen Driver

Work Experience:

• Minimum two years housekeeping experience in a supervisory capacity. Three or more years of non-housekeeping supervisory experience may be substituted.

Knowledge, Skills and Abilities:

• Knowledge and familiarity with the operations of MHA including MHA Adventures.
• Ability to prioritize and organize work assignments, direct performance of assigned staff and follow up where needed.
• Detail oriented and must show initiative to strive for excellence in all duties.
• Knowledge of proper cleaning techniques, requirements and use of equipment and knowledge of proper and safe chemical handling.
• Bilingual (English/Spanish) preferred. Fluency in English is required.
• Team-oriented approach to working interdepartmentally and ability to shift plans with tact and grace.
• Possesses ministry skills and sensitivity to cross-cultural experiences.
• Great interpersonal skills with people of all ages.
• Ability to work in a fast-paced environment.
• Ability to respond to both guests and staff with courtesy.
• Ability to work with a team using good judgment and decision-making abilities.
• Ability to lead and teach with patience and clear instruction with minimum supervision.

Physical Demands:

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. Requires sitting, standing, squatting, stooping, twisting, ability to lift/carry up to 50 pounds. Constant walking required.

• Ability and willingness to work all major holidays and weekends.
• Must agree to and comply with MHA’s employee driving guidelines for MHA-owned vehicles and personal vehicles for business purposes.
• Adherence to the basic principles as expressed in MHA’s Mission, Vision, Values and Commitment statements.
• Adherence to company dress code and professional standards for personal grooming and appearance.
• Satisfactory completion of background investigation, or valid work permit, as well as ability to provide proof of eligibility to work in the United States.

• This job description reflects essential functions of this position. It does not restrict management’s right to reassign duties and responsibilities to this job at any time.