Account / Customer Success Manager, Partners

Full Time
Remote
Posted
Job description

#Description#


Jobvite, an Employ brand, is an end-to-end Talent Acquisition Suite that takes a marketing-first approach to intelligently attract dream candidates, automatically screen for the highest quality, engage employees invested in the future, and retain the people who care the most about your organization by combining the power of AI and the human touch. Jobvite is proud to serve a broad range of customers including Zappos, JPMorgan Chase, Ingram Micro, Trek Bikes, and Panasonic.


Primary areas of focus & responsibility for your role:

  • Drive new revenue growth opportunities focused on new product sales and renewals.
  • Consistently process and manage upcoming contract renewals for Jobvite's partner customers, focusing on retention and growth within your territory
  • Execute all phases of the renewal life-cycle including communication, negotiation, issuing proposals, obtaining contract signatures, and updating our CRM
  • Analyze data on customer usage to form accurate monthly forecasts and provide your Manager with complete visibility to your territory
  • Establish and deepen relationships with Jobvite clients by understanding their business objectives and providing exemplary support as their primary contact within Jobvite
  • Proactively engage your customers and work closely with assigned accounts to verify that they are trained and effectively using the product on a consistent basis
  • Consult on best practices, as well as personalized recommendations to ensure your customers maximize value from their investment in Jobvite and provide prescriptive solutions
  • Effectively communicate application features and product information for new releases and updates
  • Monitor and identify trends in adoption and utilization and provide guidance to customers as part of regularly scheduled Business reviews
  • Track account activity in company systems of record to identify churn risk and work proactively to eliminate that risk
  • Function as the voice of the customer and provide internal feedback on how Jobvite can better serve our customers


What you bring to your role:

  • 4-year university BA/BS degree (or equivalent experience)
  • 5+ years demonstrated success in a sales or account management role with a strong focus on negotiating contracts with Enterprise customers
  • Background selling ATS, CRM, Recruitment Marketing and Advertising solutions, and/or HCM solutions preferred
  • Demonstrated experience hitting quotas and targets
  • Technical competence including general understanding of IT, SaaS platforms, and customer relationship platforms (Salesforce, Totango, Gainsight, and Microsoft applications)
  • Flexibility and adaptability to a high growth and evolving organization
  • Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
  • Navigate and advise on efforts related to complex customer requests or projects involving multiple parties and enterprise systems, escalating for assistance if needed
  • Self-motivated team player who has fresh ideas when is comes to user adoptions and churn mitigation


What you do as an employee:

  • Model our Jobvite Values
  • Engage in feedback conversation with your manager
  • Achieve goals & metrics aligned to your team and company objectives
  • Network within your space to help recruit talent to Jobvite
  • Ensure a safe & secure work environment free from harassment, bullying etc.
  • Communicate proactively and effectively with other departments
  • Provide a great recruiting & onboarding experience to new team members


About Employ:

Employ empowers organizations of all sizes to overcome their greatest recruiting and talent acquisition challenges. Offering a combination of purpose-built intelligent software technologies, services, and industry expertise, Employ provides businesses of all sizes with powerful solutions for recruiting a diverse workforce. Through its JazzHR and Jobvite technologies, and NXTThing RPO services, Employ serves more than 12,000 customers across all industries. For more information,visit www.employinc.com.

Jobvite is an Equal Opportunity employer.
Jobvite is an EVerify employer.

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