Company Overview

Oak View Group, “OVG”, is a global advisory, development and investment company within the sports and live entertainment industries. As an international player in new arena development, OVG has partnered with some of the entertainment industries most powerful names such as Live Nation and Ticketmaster to bring an incredible fan experience to venues throughout the U.S. and around the world. OVG’s service offerings include: Arena and Stadium Alliance, Consulting, Sponsorships and Partnerships, Venture Capital, Global Facilities and Thought Leadership.

About Baltimore Arena:

“Charm City” is finally getting the world-class arena it deserves.

Originally opened in 1962, Baltimore Arena has served as the home of organizations such as the Baltimore Bullets, Baltimore Blast, and Baltimore Skipjacks. It has served as host to a range of events under the names Baltimore Civic Center, 1st Mariner Arena, and Royal Farms Arena.

Re-opening in 2023, the new and improved Baltimore Arena will provide the greater Baltimore area with a premier 14,000+ seat venue to host the biggest artists and acts on the planet. Designed specifically for concerts, the newly renovated arena will serve as a venue refresh that will provide top-tier hospitality, artist amenities, and all of the benefits of a modern music venue.

The $200M+ Baltimore Arena renovation will be privately financed through a unique partnership between Oak View Group, Live Nation, and Thirty Five Ventures founded by Kevin Durant & Rich Kleiman.

At Baltimore Arena, we are building a championship organization that serves our fans, community, and business partners through world-class entertainment. We believe winning matters, our fans come first, with risk comes reward, great teams achieve unimaginable results, honoring the culture of Baltimore, MD is our duty, and driving the business is our responsibility.

Summary

The Account Executive, Premium Sales & Service position is responsible for driving concert-related revenue through the sales of premium and special event hospitality inventory at Baltimore Arena in Baltimore, MD. The position is also responsible for building, and maintaining, relationships with clients and prospects. This includes retaining, cultivating, and stewarding corporations as well as individual contract holders.

Responsibilities

• Generate revenue through progressive cold-calling, referrals, and leveraging of relationships
• Prepare and execute sales presentations and proposals, preview center tours, and private events for clients in collaboration with Premium Sales and Service team.
• Enhance relationships with new and existing Premium members to create memorable experiences for clients and share best practices related to specific goals and initiatives
• Fulfill member requests and questions via phone, email, web chat, and face-to-face / Zoom interaction, as well as administer invoicing and payment processes
• Utilize Salesforce CRM to log interactions with customers to enhance sales & service efforts
• Assist in managing member agreements and corresponding invoices, including providing updates to contracts, account information and invoices as needed
• Serve as a point of contact for premium clients and liaison for the premium department
• Provide support in performing all necessary informational email communications with premium members
• Positively contribute to the sales and service culture by developing mutually beneficial working relationships with all Baltimore Arena associates across various departments within the organization
• Participate and contribute to daily and/or weekly team meetings and training sessions
• Monitor and apply account management best practices for client retention
• Responsible for reaching or exceeding budgeted financial goals in one or more of the company’s key retention categories, including but not limited to: contracted business, early extensions, and customer upgrades
• Manage risks and fiduciary responsibilities by analyzing client goals and objectives, proposing new business solutions, and implementing services and products to fulfill needs and objectives
• Assist in designing and implementing overall client servicing process that includes, but is not limited to: contract administration, ticketing fulfillment, client event execution, invoicing and payment plans, special requests, and all member communications
• Implement client amenities and services to optimize client experience and maximize sales profitability
• Respond to all inbound inquiries from clients in a timely manner
• Cultivate optimal client relationships by attending concerts/special events and interacting with clients to maximize their event experience
• Oversee delivery of assets as stipulated in client contracts
• Collaborate with sales executives to generate new sales leads
• Serve as liaison for client’s ticketing needs
• Responsible for the facilitation and administration of special projects such as: recommendations on client communication, facilitating client research, liaison with external associations, and event planning.
• Perform other related tasks as assigned.

Requirements

• Bachelor’s degree in related field or a combination of related education and work experience
• Minimum 1-2 years of sales, sports, and/or entertainment experience
• Strong verbal and written communication skills
• Ability to write reports and business correspondence
• Highly organized with good coordinating/project management skills and ability to meet tight deadlines and work in a high-pressure environment
• Ability to analyze problems involving many variables
• High level of demonstrated professionalism, integrity and ability to maintain sensitive information and appropriate decorum
• Demonstrated quick learner with ability to handle multiple projects and meet deadlines
• Team player with a positive attitude, professionalism, resourcefulness, integrity, motivation, and a strong work ethic
• Detail oriented, diplomatic, empathetic, with exceptional customer service skills
• Proficient in MS Office with Salesforce or similar CRM experience
• Ticketmaster platform experience preferred
• Ability to work flexible hours including evenings, weekends, and holidays

Compensation and Benefits

Oak View Group provides a benefit package that includes competitive salary with commission and/or bonus potential, individual and family health insurance, and 401K savings program.

OVG reserves the right to change or modify the employee's job description whether orally or in writing, at any time during the employment relationship.

Oak View Group

Oak View Group is a sports and entertainment company engaged in a wide variety of activities, including arena development, facility management, arena and stadium alliance, sponsorships and partnerships, security services, publications, conferences, and consulting. The company, privately held, is headquartered in Los Angeles, California with offices throughout the world.

Vaccination Statement

We are committed to ensuring all of our buildings and office locations are the safest in the world for artists, teams, employees, and fans. Thus, OVG requires Covid-19 vaccinations of all employees, sub-contractors, and vendors.

EEO Statement

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.