Job Title: Administrative and Clerical Support

Location: JBSA Ft Sam Houston , TX 78234

Duties:

• Perform administrative/clerical functions requiring input and retrieval of data in/from various information technology support systems. Prepare variety of special, complex or one-time reports, summaries, or replies to inquiries, charts and statistics from a variety of sources as requested. Establish and maintain daily logs, which will be submitted electronically to the METC OPS Division Managers and Contracting Officer Representative (COR) by close of the business day. Protect confidentiality of records/logs and mark appropriately when necessary.
• Provide access control for a front desk to include reviewing visit requests, issue badges, program badges, create badges, input visits into visitor management system. Receive all incoming personnel. Answer assigned facility phone calls and record them on the daily activity log. Determine nature of facility requests and refer personnel to appropriate staff, support and class 2 locations across the campus. Assist visitors and callers when routine procedural matters are involved. Verify credentials and use sign-in procedures, visitor badges, and escorts. Prepare reports; incident logs and complete other record keeping as required. Complete and track work orders. Request information needed from other offices for periodic or special reports, inquiries, etc. Assist with tracking and documenting material, publications and equipment. Above reports shall be submitted to the OPS Division Managers and Contracting Officer Representative (COR).
• Execute functions to in-process and out-process individuals in accordance with established standard operating procedures. Search, retrieve and update documents in the databases and file as necessary. Create work order folders, maintain records of all maintenance inquiries, and respond to campus support inquiries. Prepare and develop correspondence, reports, logs, memorandums, presentations, and other forms of communication for distribution across various organizations on site and off site as directed by the OPS Division Managers and Contracting Officer Representative (COR). 1.1.5 Prepare, obtain, and coordinate authorization to install, relocate, remove or update equipment using approved forms and processes. Monitor and operate computer systems at the main/front desk of assigned facilities, communications systems, and other devices or building equipment located on or near the workspace. Notify the OPS Division Managers and Contracting Officer Representative (COR) immediately if any of the systems in assigned area of responsibility malfunctions, fails completely, or otherwise needs maintenance.
• Upon arrival and before departure ensure assigned facilities are appropriately secured; upon arrival log into the computer systems and before departure log out of the computer system. Be familiar with the name, address, and location of shelter-in-place, emergency assembly areas and storm areas of his/her workspace, as well as localized instructions for inclement weather conditions. Be familiar with Academic program name, course length and the locations within the campus facility. Provide facility information to visitors, staff, and faculty as well as emergency response personnel when applicable.
• Prepare, maintain and submit Serious Incident Report (SIR) that affect assigned facilities. The SIR shall be submitted electronically to OPS Division Managers, Division, Academic Department, Service Component, and COR within two (2) hours after the incident has been identified.
• Ensure specific doors are locked or unlocked at specific entrances/exits, this includes interior and exterior doors. Ensure lights are turned on or off in their duty area at specific times.
• Administrative clerks shall resolve all substantiated customer complaints within five (5) business days after notice of compliant.

Education & Qualifications:

Contractor personnel shall complete, as a minimum, a Tier 1 (T1) investigation, before operating government furnished workstations. The contractor shall comply with the Department of Defense (DOD) 5200.2-R, Personnel Security Program, Air Force Manual (AFMAN) 33-152, User Responsibilities and Guidance for Information Systems, and Air Force Instruction (AFI) 33-200, Information Assurance (IA) Management, requirements. T1 investigation requests are initiated using the Standard Form (SF) 85 and are submitted to the installation Information Protection Office through the using agency's Unit Security Manager. T1 investigations are different from the Wants and Warrants checks, and are provided by the government at no additional cost to the contractor.

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