Administrative Assistant

CooperSurgical, Inc.

Northridge, California

Summary:

As a member of the Donor Department, the Administrative Assistant provides general support to the Sperm Donor Program, assisting Donor Coordinators and Donor Desk.

Essential Duties and Responsibilities:

• Potential Donor Assistance
• Acts as initial point of contact for potential donors by answering incoming phone calls and scheduling potential donor appointments (if applicable).
• Performs virtual potential donor appointments. Virtual potential donor appointments will include: a medical social history interview and general Q+A session about the program.
• Assists with lead conversion, including: follow-up with potential donor applicants via text/email/phone to answer questions and establish potential donor appointments
• Maintains donor calendar
• Checks in donors, which includes ensuring that donors are properly identified, specimen cups are properly labeled, and paperwork is completed by the donor
• Informs donors of any applicable notifications, including but not limited to blood draws, urine collection, and physicals
• Donor Coordinator Assistance
• Assists with monitoring qualified donors including inactivity, vial limits, blood draws, and physical examinations.
• Assists with monitoring next to last and final blood draws, and contacts donors as necessary (if applicable)
• Assists with coordination of remote blood draws between the donor, and LabCorp/PSC (if applicable)
• Assists with chart scanning and other tasks related to chart management
• Assists with sorting and mailing of donor checks (when applicable).
• Assists with preparing paperwork for physical examinations and communication with physician’s offices (if applicable).
• Assists with preparing Donor Products (when applicable).
• Other administrative duties and clerical tasks (such as data entry, filing, photocopying, scanning and collating) as necessary.
• Other duties and projects as required.
• Education and/or Experience:
• Associate’s Degree minimum (Bachelor’s preferred) and two to four years related experience and/or training.

Other Qualifications:

• Knowledge of and proficiency in MS Outlook, Word, and Excel
• Excellent project management and customer service skills
• High level of interpersonal skills to interact with donors, peers and management
• Strong attention to detail in composing, typing and proofing materials
• Excellent time management and organizational skills
• Ability to handle multiple tasks simultaneously
• Ability to maintain confidentiality
• Familiarity with laboratory and medical terminology and ability to travel as required.
• Must occasionally lift and/or move up to 10 pounds

About CooperSurgical:

CooperSurgical is a leader in manufacturing and marketing multiple trusted and innovative brands that assist clinicians in improving the health of women, babies and families worldwide. Through an aggressive growth and diversification strategy, CooperSurgical has evolved its portfolio of over 600 products to include products and services used primarily by obstetricians and gynecologists in surgical and medical procedures wherever they occur: in hospitals, surgical centers, medical offices and fertility clinics.

For U.S. locations that require disclosure of compensation, the starting base pay for this role is between $18 and $22. The actual base pay includes many factors, and is subject to change and modification in the future. This position may also be eligible for other types of compensation and benefits.

Our Benefits:

As an employee of CooperSurgical, you'll receive an outstanding total compensation plan. As we believe your compensation goes beyond your paycheck, we offer a great compensation package, medical coverage, 401(k), parental leave, fertility benefits, paid time off for vacation, personal, sick and holidays, and multiple other perks and benefits. Please visit us at www.coopersurgical.com to learn more about CooperSurgical and the benefits of becoming a member of our team.

To all agencies: Please, no phone calls or emails to any employee of CooperSurgical about this opening. All resumes submitted by search firms/employment agencies to any employee at CooperSurgical via-email, the internet or in any form and/or method will be deemed the sole property of CooperSurgical, unless such search firms/employment agencies were engaged by CooperSurgical for this position and a valid agreement with CooperSurgical is in place. In the event a candidate who was submitted outside of the CooperSurgical agency engagement process is hired, no fee or payment of any kind will be paid.

We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.