Job description

Job Title: Administrative Assistant

Provides program administrative support to the following departments: Long Term Support (LTS), Community Economic Development (CED), IMPACCT /Earn and Learn, Ticket to Work, and other departments as needed.

Responsibilities

o Assist with maintaining department databases.

o Consumer Record Management – update, organize and maintain accurate and complete consumer files in all electronic databases (Ankota, DACs, DocStar, Frevvo) in accordance with policies and procedures.

o Provide support to program department coordinators with data entry, and education for processing consumer files.

o On an on-going basis, check accuracy, timeliness and completeness of data entered by staff to ensure quality documentation.

o Process, scan, file and provide quality control checks consistent with the type of document (care plan, intakes, annuals) and services according to the procedures of the assigned program.

o Process and manage the service authorization process to include but not limited to: completing authorization, implementing tracking needs for prior authorizations, review packets, fax documents and track with physicians.

o Support the development of policies and procedures for data entry, workflow of consumer documents, and assist in the cross training of department staff on these and the usage/functions of any databases.

o Assist with CED marketing efforts (Robo calls/text campaigns/cold calls).

o Update, file and organize department records and consumer files to ensure compliance and data integrity, archive outdated materials and documents.

o Assist with the development of and the maintenance of department forms and documents.

o Support all other program reporting needs.

o Provide excellent Admin. customer service, to all internal and external customers.

o Maintain HIPPA compliance and confidentiality.

o Assist with answering phones at the front office, as needed.

o Assist with picking up/dropping off the mail, as needed.

Skills

· Microsoft Office Suite, Microsoft Word, Microsoft Excel

· Adobe Acrobat

· Ability to multitask

· Strong prioritizing and organizational skills, detail oriented

· Ability to prioritize workload

· Strong verbal and written communication skills

· Ability to interact and work well with others

Education/Training/Experience

Working knowledge of Microsoft Office Suite, Word, Excel, Outlook and PowerPoint, previous experience working in an office environment.

Physical/Mental demands:

While performing the duties of this position, the individual is regularly required to sit, use a computer, a telephone, and other office equipment and to move throughout the building and attend outside meetings. Employee may occasionally need to exert up to 10 pounds of force to lift carry, push or otherwise move objects (e.g. files or presentation materials). This position requires the ability to express or exchange ideas and to comprehend and present detailed and critical information including but not limited to financial information. Exceptional judgment and creativity are regularly required to evaluate results and make decisions. Working in a face paced environment, requiring high adaptability and flexibility.

Reasonable accommodations will be made available to assist persons with disabilities to perform the essential functions.

Granite State Independent Living is an Equal Opportunity Employer.

Job Type: Full-time

Pay: $18.00 per hour

Benefits:

• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• All GSIL applicants and employees must be able to successfully pass a State Of NH Criminal background check.

Education:

• Associate (Preferred)

Experience:

• administrative support: 3 years (Preferred)

Work Location: In person

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