Administrative Assistant

Johns Hopkins Intrastaff is the internal staffing agency for the Johns Hopkins Health System and partner hospitals, providing temporary support to a variety of the Johns Hopkins locations. Our employees are the strength of our service. Intrastaff is unique because it's one of the very few agencies where a person has the benefit of being a temporary employee and also feels like a member of a large organization. Working at Hopkins means joining a culturally diverse team that includes some of the best nurses, physicians and allied health professionals in the world. Directly or indirectly, you'll have exposure to cutting-edge technology and groundbreaking medical research.

Sibley Memorial Hospital

Monday - Friday/8:30AM-5:00PM

• Practices the Circle of Excellence to all who enter the department, including patients and families, in addition to fellow staff, both in the department and hospital-wide.
• Registers all patients into the hospital information system. Obtains insurance, medical, and demographic information from the patient using various forms to collect and process data. Retrieves proper paperwork from Admissions to process the patient into the system.
• Answers multi-line telephone including responding to general questions, triaging calls, transferring callers, and abstracting information about purpose of call. Refers written or verbal messages to appropriate individual.
• Maintains department scheduling by using department information system. Able to schedule patients according to type of appointment and understands length of appointment time for physician and infusion visits. Able to schedule diagnostic exams in other departments as part of the treatment plan.
• Uses new patient “intake” form to collect medical information in preparation for the physician visit. Retrieves information from hospital information system or requests information from outside physician offices via telephone/fax/mail.
• Prepares eMR prior to patient visit. Scans outside records and other records into patient eMR.
• Retrieves dictation from information system. Sorts dictation and collects physician signature if indicated. Verifies correct number of copies required and mails to outside physician offices. Logs external films into the hospital information system.
• Greets all patients, family members, and physicians upon entry. Directs them to appropriate area of the department. Gives patient proper forms to prepare for consultation and explain how to complete.
• Contributes to the agenda of the monthly staff meetings and participates.
• Orders supplies and maintains proper department inventory.
• Determines consistency and completeness of the obtained data in forms and records; initiates or takes action to resolve problems.
• Refers patient and physicians callers to appropriate staff members.
• Act in a timely fashion to resolve outstanding issues.
• Coordinates daily schedule and workload for the area in conjunction with other staff. Assists with keeping department on time in accordance with the schedule. Keeps patients and family informed about delays and potential wait time.

High school level of education, PC experience required.
2 years of experience in scheduling patients at ambulatory practice, preferred.
Scheduling in Epic EMR, preferred.
Have experience working at oncology/cancer centers, preferred.
Previous experience working in a health care setting to include medical terminology and familiarity with oncology preferred, or any combination of education and experience to provide the required knowledge, skills, and abilities.
CPR not required

Johns Hopkins Health System and its affiliates are an Equal Opportunity / Affirmative Action employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.