Job description
Overview:
At FutureCare our Administrative Assistants are solid contributors to the daily operation of our Dialysis team. They are skilled in handling clerical and administrative tasks, can multitask, and manage their time effectively. Reporting to the Dialysis Nurse Manager, the ideal candidate we seek will promote an organized and positive culture while focusing on delivering the highest standards of excellence in service.
Voted 11 years in a row in The Baltimore Sun a “
Top Workplace” and recognized in US Newsweek's publication as “
Best Nursing Home”, FutureCare stands out as a leader in managing health care across a continuum of care. We are known for recognizing hard work and dedication and reward our team members for their compassion and care. We also offer a Competitive Salary, Excellent Benefits Package, Nurse Retention Bonus, Flex/Advance Pay, Tuition Reimbursement, Career Growth Ladder, Employee Referral Bonus Program, Employee Assistance, 401K Plan.
Responsibilities:
- Answer all incoming calls in a courteous manner, identifying self and Dialysis center
- Greet visitors and maintain the visitor's sign in log
- Order supplies and assists in preparing monthly inventory supplies
- Assist with sorting mail and the monthly mailing of resident invoices
- Process facility billing statements
- Package and ship out brochures, materials & supplies when needed
- Perform clerical tasks as identified including letters, reports, forms, and other correspondence
- Prepare patient charts and obtains consent for all new admissions
- Abide by the standards identified in FutureCare’s Statement of Corporate Ethics and the Corporate Compliance
- High School Diploma or equivalent
- Proficient with Microsoft Office (Word, Excel, PowerPoint)
- Previous clerical and customer service experience
- Excellent phone etiquette
- Strong written and verbal communication skills
- Good organizational/prioritization skills
- Ability to handle multiple tasks simultaneously
- Ability to use discretion in handling confidential information
- Ability to interact with others in a considerate, helpful, courteous manner
- Demonstrate effective interpersonal communication with all facility staff, residents and visiting family members
- Must be professional and present neat appearance in appropriate dress and identification at all times
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