Job description

Customer Success Representative

We are looking for a Customer Success Representative to add to our growing company.

About PropStream

PropStream is located in Orange County adjacent to Irvine, CA, and was founded on the belief that every real estate entrepreneur deserves access to accurate, reliable, and current real estate data and tools to help them reach their full potential. Our vision is to empower real estate professionals with easy access to the data and tools necessary for succeeding in real estate.

PropStream allows users to search for properties nationwide that meet their exact investment criteria. It is used by real estate investors, house flippers, wholesalers, brokers, agents, and many more industry-related professionals.

As one of the nation's leading providers of real estate data, PropStream was acquired by Stewart Title Co. in November 2021 and has been named a Housing Wire Tech 100 Honoree in 2021, 2022, and 2023.

About The Role

We have a small yet powerful team of talented individuals. Our environment is fast-paced and FUN! We all work closely (although remote) together to get the job done. The ideal candidate will be self-motivated, possess excellent communication skills, and have a POSITIVE attitude! We are looking for an individual who is a self-starter and motivated to learn the ins and outs of our software. Any additional real estate knowledge is a huge plus!

We will provide comprehensive training for our application, and you will be supported by our entire team!

We have 4 shifts that cover all 7 days of the week. Each shift is 8 hrs with a 1 hr lunch break. Your shift will be determined upon hiring, and availability to work any shift is a plus!

• 6am - 3pm PST
• 7am - 4pm PST
• 8am - 5pm PST
• 9am - 6pm PST

Do you want to join an awesome (remote) team of great people? If so, we are excited to grow our team and meet our next superstar! Are you the perfect fit for this role? We can't wait to meet you.

About You

This entry-level Customer Service Representative position is remote with the option to work in-person at our office located in Orange County, CA (Lake Forest to be exact). Our customer support is provided through 3 channels: phone, email, and live chat. The goal of our Customer Service team is to provide exceptional support to our client database by answering all their questions regarding our software/application including but not limited to:

• Product Training
• Billing
• Cancellation inquiries
• General tips and tricks
• Most importantly, provide support with a SMILE!

Duties & Responsibilities

• Individuals must possess proper phone etiquette and writing skills
• Provide an exceptional and professional customer experience to new and existing clients
• Responsible for high volume inbound and outbound customer service calls, emails, and live chat
• Answers all customer questions including, but not limited to, billing inquiries, software capabilities, and end-user support
• Follow up on all customer concerns in an effort to resolve each individual situation
• Communicate with Customer Service Supervisors daily to keep abreast of any customer issues
• Records issues and documents resolutions accordingly within the company’s CRM
• You will not be advising clients on Real Estate investment techniques; however, a general understanding of Real Estate terminology and concepts is preferred and a huge plus!

Qualifications

• 1-3 years of relevant work experience
• Excellent phone etiquette and excellent verbal, written, and interpersonal skills
• Customer Service background required (call center environment or telephone support)
• Demonstrated ability to work independently and resolve issues
• Strong foundation in communication and customer support
• Strong foundation in technical skills and navigating online websites
• Reliable, friendly, energetic, and self-motivated team player
• Real Estate knowledge is a huge plus but not required!!!

Benefits

• Health benefits: Medical, Vision and Dental
• 401K with company match
• Paid Time Off
• Full-Time hours
• Pay: $35,000.00 - $40,000.00 per year

PropStream is an Equal Opportunity/Affirmative Action Employer

At PropStream we celebrate diversity. We employ, train, compensate, and promote regardless of race, color, religion, sex, age, national origin, disability and protected veteran status, as well as any other characteristic protected by federal, state and local law.

Job Type: Full-time

Pay: $35,000.00 - $40,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Paid training
• Vision insurance
• Work from home

Schedule:

• 8 hour shift
• Monday to Friday
• Weekend availability

Experience:

• Customer service: 1 year (Required)

Work Location: Remote

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