YMCA International Services is a unique branch of the YMCA of Greater Houston and seeks to meet the needs of Houston’s significant refugee and immigrant communities. We provide comprehensive programs that focus on building human assets and fostering self-sufficiency. As an Administrative Assistant on our team, you will play an integral role in helping newcomers gain access to a wide range of social support services with the goal of becoming self-sufficient.

The Administrative Assistant’s primary responsibility will be to support the center through the following actions:

• Answer and screen calls through a switchboard and direct appropriately to a staff of 200+
• Greet visitors at the welcome center desk; assist clients/callers through great customer service
• Screen each visitor for the purpose of their visit and appropriately direct them
• Timely notify staff of visitors arrival via computer/telephone; follow up w/staff if client not seen.
• Provide translation and interpretation
• Filing of documentation
• Receive incoming and outgoing mail
• Assist with printing center checks
• Make coffee; check/restock supplies for common areas
• The Administrative Assistant’s secondary responsibility is to support departments with clerical duties;
• Report suspicious and inappropriate behaviors and policy violations.
• Follows mandated abuse and incident reporting requirements.
• Meet timelines and deadlines related to supporting systems and employee compliance. Example includes but are not limited to Kronos Workforce Ready for review and approval of time sheets.

Outcomes
Efficient and accurate identification of visitor’s/caller’s needs; timely completion of clerical assignments.